24 HOURS RECONTRACT

*Awesome! Please stay connected as we will need your consent through email or SMS before we can completely change the package.

*I am sending you a link for your contract documentation, including your contract information and contract summary; this is going to the Mobile Number and Email address we have taken from you or we could use any other if it's easier for you to confirm receipt.

Can you please confirm you have received the SMS and or Email I have just sent?

*Perfect! Can you please confirm you're happy for us to continue and complete the order?

*Please bear with me while I complete your order.

*Thanks for waiting! Just a quick recap, you are getting our XX,  for only £XX per month on a new 18-month contract, £XX per month thereafter and your new contract will be activated within the next 24 hours.

Any calls (if you have a landline) or PPV’s (if you have TV service) made on your account that is out of your agreed service contract will be an additional.

That's it! Your order is complete! Here's your Work Order Number: WO-XXXXXXXXXX, Please take note of this for your future reference.

*Since we've made the changes, your next bill which will due on dd/mm/yy will be £XX, and this includes any pro-rata charges. The bill after that which will due on dd/mm/yy will be £XX.

* As a Virgin Media customer, you can earn up to £50 cashback for every person you recommend that joins us with 1 or more Virgin Media services. It’s really simple, and you can recommend as many people as you’d like to get a great new offer with us.

Is it ok if I share your email address with our partner Aklamio who can send you the link for our refer-a-friend programme?

*Perfect! You will receive a confirmation email in the next couple of hours.

*For any queries or help you may need in the future, please visit virginmedia.com/help. To manage your account in the future, you may visit this link: virginmedia.com/myvirginmedia where you can register or sign in your My Virgin Media account to view your bills, make a payment, setup a direct debit and much more.

*Everything has been arranged for you now. Whilst we're still connected, is there anything else that I can assist you with?

*We value your feedback, again my name is XX, please take a moment to complete our survey based on how I assisted you today. Take care XX. 👋