GCOI- https://app.powerbi.com/groups/me/apps/66c9fe2e-2d0b-486b-a4ce-d95585ebbed3/reports/30cdda7e-60c6-46f2-bf1e-848c3f6e22d4/ReportSection?experience=power-bi

NEW SPTR: https://forms.office.com/r/NXpGcjBNvA

Kronos: Decimal Hours-to-Minutes Conversion Chart (texas.gov)

Mosaic: https://teletechinc.sharepoint.com/teams/Global_Technology/SitePages/ASK-Now.aspx

CORE: https://techapps.t-mobile.com/core/newcall

5TH MONTH: https://asknow.service-now.com/esc?id=hrsd_sc_cat_item&sys_id=bd4870d21bafd4543c2e86e9cd4bcb31

B2P : https://app.powerbi.com/groups/me/apps/2fa4d3a5-c61b-4560-ac14-930498ce315c/reports/98a45b7c-a6cb-4a1e-a4e5-f2d00db98a60/ReportSection0db5217d067ba2cfb4b9?ctid=5d5c9a50-c854-4ea3-b05d-16388b14d5b3&experience=power-bi

https://app.powerbi.com/groups/me/apps/2fa4d3a5-c61b-4560-ac14-930498ce315c/reports/c6d6e47a-fa1e-46d8-beca-0178e73b02ce/ReportSection0db5217d067ba2cfb4b9?ctid=5d5c9a50-c854-4ea3-b05d-16388b14d5b3&experience=power-bi

AIR- https://asknow.service-now.com/esc?id=hrsd_sc_cat_item&sys_id=cf264edb1b5adc54d7c2b802dd4bcbd0

LOST HRS : https://asknow.service-now.com/asknow?id=sc_cat_item&table=sc_cat_item&sys_id=344237b66fbd6200955f6592be3ee467

SLACK: tmus-cx.slack.com

Scheduling: Schedule Adherence Dispute - https://asknow.service-now.com/asknow?id=ticket&is_new_order=true&table=u_operations&sys_id=9b91f7da47338694615aa904846d4344&referrer=popular_items

Replot PTO: https://asknow.service-now.com/asknow?id=sc_cat_item&sys_id=023477b66fbd6200955f6592be3ee49c&sysparm_category=c57ddbc56f2bb540944083bc5d3ee4a1ce-now.com)

AAL Tracker: https://forms.office.com/r/95JfLtqAni

Removal of Upto : https://asknow.service-now.com/esc?id=hrsd_sc_cat_item&sys_id=e48d76ab1b53d8d03c2e86e9cd4bcbf7&sysparm_category=53da9b521b53249041eb8738cd4bcb62

======================================= LILO request: Employee Name: Marc Adrian C. Pili Employee ID:2290299 Log out Time: 6:10 Log in Time: 8:15 Reason: Avaya error/disconnected Ask IT Ticket: INC21168030 Created

Lilo tracking: https://asknow.service-now.com/asknow?id=sc_cat_item&sys_id=9cd6f3d8db577200958bf9a41d9619c1&referrer=recent_items

manager approval

Realtime: https://asknow.service-now.com/asknow?id=sc_cat_item&sys_id=023477b66fbd6200955f6592be3ee49c&referrer=recent_items

===================================== NEW URL: https://magentaportal.t-mobile.com

Empower: https://empower-prod.ttec.com/

=================================== OT PLOT X 2.0 TMOB CHAT (EXTRA HOURS 3.0 HOUR DURATION) X 1.0 TMOB CHAT (EXTRA HOURS 4.0 HOUR DURATION) X 3.0 TMOB CHAT (EXTRA HOURS 3.0 HOUR DURATION) X 2.0 TMOB CHAT (EXTRA HOURS 2.0 HOUR DURATION) X 1.0 TMOB CHAT (EXTRA HOURS 1.0 HOUR DURATION)

==========================

IMEI LINK https://www.t-mobile.com/resources/bring-your-own-phone

=========================== https://empower-prod.ttec.com/scorecardDashboard

================================= HIT AND MISS TRACKER

https://teletechinc.sharepoint.com/:x:/t/PioneerT-MobileTraining/EcoWMi264MxFqqoxKNZQO40BUT_YNYJv1eGXpXB_dR10Hw?e=Pkf1M9

=============================== data:text/html,

===============================

ATLAS workspace05.t-mobile.com

5th Month - HxConnect => Work Detail => Employee Relations => PH – Review and Process Termination Request

Fix UPTU- Realtime https://asknow.service-now.com/asknow?id=sc_cat_item&sys_id=023477b66fbd6200955f6592be3ee49c&referrer=recent_items -- Hi team! For your kind assistance please, add UPTU to the following reps. Dates are on Manila time:

Current month outlier - 5th month review

https://teletechinc.sharepoint.com/teams/P1ONEERPROUDREADINESSCHANNEL/Shared%20Documents/Forms/AllItems.aspx?id=%2Fteams%2FP1ONEERPROUDREADINESSCHANNEL%2FShared%20Documents%2FReporting%2FOutlier%20%20Management%2FCurrent%20Month%20Outlier%2D5th%20Month%20Review%20Discussions&p=true&ct=1724025628747&or=Teams%2DHL&ga=1&LOF=1

SHOWRATE https://teletechinc-my.sharepoint.com/:x:/g/personal/john_manuel_ttec_com/EYaRj2FMWf1EggM8Sg_2-ScBq7QbBlW0CVKPUaD0z5RT3w?e=xmoKnl&CID=FA428311-E0F3-4154-8A49-32AC3C751AA4&wdLOR=cF24071E1-C859-4BE1-9B13-A3B269718BC9&isSPOFile=1&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiI0OS8yNDA3MTEyODgyNSIsIkhhc0ZlZGVyYXRlZFVzZXIiOmZhbHNlfQ%3D%3D

1UP 1DOWN https://teletechinc.sharepoint.com/:x:/r/teams/P1ONEERPROUDREADINESSCHANNEL/_layouts/15/Doc2.aspx?action=edit&sourcedoc=%7Bc76c4712-65b1-48cb-9bee-50f59dfc44d1%7D&wdOrigin=TEAMS-MAGLEV.undefined_ns.rwc&wdExp=TEAMS-TREATMENT&wdhostclicktime=1724022160613&web=1&ovuser=5d5c9a50-c854-4ea3-b05d-16388b14d5b3%2Cmary.angra%40ttec.com&clickparams=eyJBcHBOYW1lIjoiVGVhbXMtRGVza3RvcCIsIkFwcFZlcnNpb24iOiIxNDE1LzI0MDcxMTI4ODI1IiwiSGFzRmVkZXJhdGVkVXNlciI6ZmFsc2V9

Proactive HINT https://forms.office.com/pages/responsepage.aspx?id=UJpcXVTIo06wXRY4ixTVs1MjkTPeo1xMjooVTenNGupURFNVRlZXRlBPSUFXWDQzQTdVNUI0UDJTTi4u

1UP 1DOWN https://teletechinc.sharepoint.com/:x:/r/teams/P1ONEERPROUDREADINESSCHANNEL/_layouts/15/Doc.aspx?sourcedoc=%7B7A904291-23FF-4242-8548-05B78D2F33BE%7D&file=Cluster%20Ven%201Up1Down%20Tracker.xlsx&action=default&mobileredirect=true

///////////////////**//*/ DCC https://app.powerbi.com/groups/me/apps/ee093f48-809a-4ae7-9522-6f1685a002e6/reports/5614398d-0531-40eb-a245-03989e8dafda/ReportSection2838c0a22f17424da88a?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi

///////////////// Teletech Code of Discipline https://asknow.service-now.com/esc?id=hr_kb_article_view&sys_id=e4234d591bda6c108e5b21fcbc4bcbe5

//////////////////*/ Outlier GCOI dashboard - https://app.powerbi.com/groups/me/apps/66c9fe2e-2d0b-486b-a4ce-d95585ebbed3/reports/f17f8ee1-d4c7-45f3-80b5-5cd61bcbe07f/00647e4db760c4708291?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi

/////////*/

Metric by week - https://app.powerbi.com/groups/me/apps/66c9fe2e-2d0b-486b-a4ce-d95585ebbed3/reports/5eaa1dde-62fd-4cfa-98f8-b998d026a6bd/ReportSectiona20d3e584cb09321d902?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi

///////////*/ TPR / NTE Review and Process Termination Request https://asknow.service-now.com/esc?id=hrsd_sc_cat_item&sys_id=bd4870d21bafd4543c2e86e9cd4bcb31

///////// ITGF https://teletechinc-my.sharepoint.com/:x:/r/personal/sharon_delacruz_ttec_com/_layouts/15/Doc.aspx?sourcedoc=%7B56BF26BE-365B-4FBD-A823-0A260C847B3E%7D&file=IN%20THE%20GAME-SCHEDULE.xlsx&action=default&mobileredirect=true

///////////*/ HUDDLE https://c2.t-mobile.com/departments/tfb-care/global-care-resource-page-quick-access

///////////// C&A https://app.powerbi.com/groups/me/apps/66c9fe2e-2d0b-486b-a4ce-d95585ebbed3/reports/63cb394f-6041-46b7-818c-e26f1c55b891/ReportSection6f6bb707be39e3e55a6a?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi

///////////* FETCH UTILIZATION https://app.powerbi.com/groups/me/reports/031c1bed-af55-4867-9c0b-1f08b6ca6b97/3c40bca5a6be6582405c?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi