You will be measured on if you successfully completed the discloser request along with ff from quality assurance:
- NON CRITITICAL ( includes opening call handling, communication skills and closing)
- CX CRITICAL ( critical errors, solve issues, resolution/ next steps/ expectations professionalism)
- BUSINESS CRITICAL ( critical errors , documentation , sell or upsell , save sale. )
- COMPLIANCE CRITICAL ( critical errors, authentication, critical disclosure , EFX/FCRA/UDAAP policies)

COMPLAINTS
- is an expression of dissatisfaction or a written or verbal complaint by a cx about an Equifax product, services or practices

-AGENT
- COMPANY 
-PROCESS
-WEBSITE
-PRODUCT
-OTHER

CX DISCLOSURE EXPECTATIONS 

CX RECEIVE W/ A DISCLOSSURE
The cx will receive: 
- summary of cx rights 
- copy of "remedying the effects of identity theft " if the cx mention that they may be a victim of identity theft 

CX MAY ALSO REQUEST 
- DISPUTES ( if the cx is also disputing information on the credit file as incorrect security freeze
- SECURTY FREEZE ( if a cx is also requesting a security freeze, This request is to be completed before responding to a cx for a copy of their Equifax credit report )
- FRAUD ALERT (if a cx also requesting a fraud alert, this request is to be completed before responding to a cx request for a copy of their equifax credit report )

! CX CAN DO MULTI REQUEST !

SOME OF THE COMPANIES CX MIGHT ASK EQUIFAX ABOUT DISCREPANCIES INCLUDE:
- CREDIT KARMA
-TRUIST 
-REPUBLIC FINANCE
-BREAD 
-ODE