Chasity Renta, 13 Nov. 2023 , 11:06pm
Need to file a claim

T-Mobile, 13 Nov. 2023 , 11:06pm
Hi there! T-Mobile's Virtual Assistant here! 👋
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T-Mobile, 13 Nov. 2023 , 11:06pm
Let’s work on your request.
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T-Mobile, 13 Nov. 2023 , 11:07pm
[Rich Content]
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Chasity Renta, 13 Nov. 2023 , 11:07pm
for damaged phone

T-Mobile, 13 Nov. 2023 , 11:07pm
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
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Chasity Renta, 13 Nov. 2023 , 11:08pm
hello I nees to replace a damaged phone on my account

Abigael, 13 Nov. 2023 , 11:08pm
Hi Chasity, this is Abby from T-Mobile, I’m here to help. Let’s partner together to get this resolved.
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Chasity Renta, 13 Nov. 2023 , 11:08pm
ok

Abigael, 13 Nov. 2023 , 11:08pm
I appreciate you letting me know that and I would love to double check that for you.
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Chasity Renta, 13 Nov. 2023 , 11:08pm
The phone is 9178019992

Chasity Renta, 13 Nov. 2023 , 11:09pm
It is that line

Chasity Renta, 13 Nov. 2023 , 11:11pm
The phone fell and screen is completely damaged can not see any messages which is why I couldnt file a claim through app because it keeps saying they will text a code to verify

Chasity Renta, 13 Nov. 2023 , 11:12pm
it does give an account pin optiom however i do not recall what that is

Chasity Renta, 13 Nov. 2023 , 11:14pm
Hello ???

Abigael, 13 Nov. 2023 , 11:14pm
Thank you for letting me know that as per checking her show the line ending 9992 has protection plan 360.
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Chasity Renta, 13 Nov. 2023 , 11:15pm
yes I know

Chasity Renta, 13 Nov. 2023 , 11:15pm
how do i get it started ?

Chasity Renta, 13 Nov. 2023 , 11:15pm
replacement of phone

[Privately] Jasminnerose, 13 Nov. 2023 , 11:19pm
I appreciate that, may we know did we try it to this website from Assurant. Cause if we are encountering some issues with the PIN we may try to update it for you so you can proceed.
[Sent]

Abigael, 13 Nov. 2023 , 11:19pm
I appreciate that, may we know did we try it to this website from Assurant. Cause if we are encountering some issues with the PIN we may try to update it for you so you can proceed.
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[Privately] Jasminnerose, 13 Nov. 2023 , 11:19pm
Download and log in to the T-Mobile app .  
Tap MORE.  
Tap Profile settings.  
Tap T-Mobile ID.  
Select the PIN/Passcode section.  
Enter and confirm a new PIN/Passcode  
Click Save. You will be sent a text confirming the PIN/Passcode update request.
[Sent]

Abigael, 13 Nov. 2023 , 11:21pm
Download and log in to the T-Mobile app .  
Tap MORE.  
Tap Profile settings.  
Tap T-Mobile ID.  
Select the PIN/Passcode section.  
Enter and confirm a new PIN/Passcode  
Click Save. You will be sent a text confirming the PIN/Passcode update request.
[Sent]

[Privately] Jasminnerose, 13 Nov. 2023 , 11:27pm
Thank you for answering our phone call today, please be advise that upon doing the claim then Assurant will make contact to your phone number to have this taken cared.
[Sent]

Abigael, 13 Nov. 2023 , 11:28pm
Thank you for answering our phone call today, please be advise that upon doing the claim then Assurant will make contact to your phone number to have this taken cared.
[Sent]

Abigael, 13 Nov. 2023 , 11:36pm
Thank you so much for allowing me to help in regards to your concern. We are happy here at T-Mobile that we are able to provide information regarding this concern  
I am so happy we were able to help. Have a great rest of your day!
[Sent]