CCI verified requesting to cancel and refund. Offered saves, extension and 
discounts cx declined. Offered 25% refund cx declined. Offered 50% 
refund cx accepted. Processed cancellation and refund.

CCI verified cx wants to cancel and refund for all the charges, upset, made a threat to call BANK. Explained to cx that entry fee is non-refundable. cx insisting. Processed cancellation and issued full refund to avoid further dispute.

CCI verified requesting to cancel and refund. Cx did not authorize the transaction. Offered 50% refund cx accepted. Processed cancellation and refund.

CCI verified requesting to cancel and refund.  Cx did not authorize the transaction. Offered 50% refund cx declined. Made threat. Processed cancellation and refund.

CCI verified requesting to cancel and refund. Cx said that s/he did not authorize this charge. Offered saves, cx declined. Offered 35% and 50% refund, cx declined. Upset and made BANK threat. Processed cancellation and refund