NETWORK ISSUE: HAVE A MODERNIZATION

-If you don't mind me asking may I know if what address you having an issue? -Thank you for providing that information allow me one moment and let me check this for you. -Thank you for reporting about that issue no worries I will do my best to check all my resources in that issue. -I really appreciate taking your time to report this incident regarding on the specific address. As per checking I could see here that there's a local site modernization on the specific area. -No worries our engineering team is already aware of the incident and were already working on it. If you dnt mind me asking are you still located on the current address? -If you don't mind me asking how many signal bar do you have right now? -Thank you for the complete information. If you don't mind me asking the affected line is ending 6274 is that right? -We sincerely apologize about the said issue as we know the importance of being connected with your family and friends all the time. -Yes Matthew actually our engineering team is already working on the local modernization on the area to further extend my help I also submit the escalation so our related team will be notified regarding with the affected services. -With this may I ask if you can try to process to reset network on your device to confirm if the service will improve please can you try to follow this steps: Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.