Number of SP's Intent: 1 Enumerate the Seller intent: SP is requesting for assistance regarding the FNSKU mismatch associated with an order Research Done: - FNSKU is different - FNSKU in customer return report is Actionable? - no Information? - yes Seller Emotion: N/A Seller provided identifiers or documents: Order ID: --- FNSKU: --- Skill: M@ / FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Orders FBA Returns and Refunds Post Customer-Receipt Help page link: NM/A SOP link: N/A Tool link: CUSTOMER SHIPMENT SALES -- CUSTOMER RETURNS REPORT -- Was I able to address the SP's Intent?: no, transfer to sesu-us-fba-ecm-reg-std-eng-fft@amazon.com _______________________________________