Bruce Phillips, 07 Feb. 2024 , 12:56am
I need to cancel the sync up kids watch line

T-Mobile, 07 Feb. 2024 , 12:56am
Hi there! T-Mobile's Virtual Assistant here! 👋
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T-Mobile, 07 Feb. 2024 , 12:56am
Let’s work on your request.
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T-Mobile, 07 Feb. 2024 , 12:57am
Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy.
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Cedrick, 07 Feb. 2024 , 12:58am
Hi Bruce, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved.
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Cedrick, 07 Feb. 2024 , 12:59am
May I kindly ask the reason why you want to cancel your sync up kinds watch line?
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Bruce Phillips, 07 Feb. 2024 , 12:59am
My son broke the watch so we no longer need the line

Cedrick, 07 Feb. 2024 , 01:02am
I appreciate you bruce for letting us know about your concern.
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Cedrick, 07 Feb. 2024 , 01:03am
While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today?
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Bruce Phillips, 07 Feb. 2024 , 01:03am
No, just that.

Cedrick, 07 Feb. 2024 , 01:07am
No worries Bruce, we'll resolve this together.
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Bruce Phillips, 07 Feb. 2024 , 01:09am
Thanks

Cedrick, 07 Feb. 2024 , 01:10am
As per checking your account, you're still receiving monthly credits of $7.25 to the SyncUP watch device although its already paid off. With this credits, you're only paying $7.75. While you'll be able to save $7.75 monthly, the $7.25 in the next 5 months will no longer generate. Is this okay with you?
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Bruce Phillips, 07 Feb. 2024 , 01:13am
Yes that’s fine. Just go ahead and cancel the line as we don’t plan to replace the watch.

Cedrick, 07 Feb. 2024 , 01:14am
Thank you, Bruce. I will process this for you but if you don't mind, is it possible that you'll be interested in converting the line to a different kind of line especially if you have a spare device to use like another watch, a tablet, or a phone? What do you think?
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Bruce Phillips, 07 Feb. 2024 , 01:16am
Not at the moment.

Cedrick, 07 Feb. 2024 , 01:18am
I appreciate that Bruce.
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[Privately] Khim, 07 Feb. 2024 , 01:19am
Great news! We are able to remove the line effective on 27th, which is your billing close date. Rest assured that your bill will be lower moving forward. You will also receive a confirmation text on that day. Sounds good?
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Cedrick, 07 Feb. 2024 , 01:19am
Great news! We are able to remove the line effective on 27th, which is your billing close date. Rest assured that your bill will be lower moving forward. You will also receive a confirmation text on that day. Sounds good?
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Bruce Phillips, 07 Feb. 2024 , 01:20am
Yes, thank you.

Cedrick, 07 Feb. 2024 , 01:20am
As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far?
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Bruce Phillips, 07 Feb. 2024 , 01:21am
Heat

Bruce Phillips, 07 Feb. 2024 , 01:21am
Great

Cedrick, 07 Feb. 2024 , 01:22am
Cool! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!
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Bruce Phillips, 07 Feb. 2024 , 01:22am
Thanks! Have a great day!

Cedrick, 07 Feb. 2024 , 01:22am
Did we take care of your reasons for reaching out today completely?
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Bruce Phillips, 07 Feb. 2024 , 01:22am
Yes

Cedrick, 07 Feb. 2024 , 01:22am
Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority!
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Cedrick, 07 Feb. 2024 , 01:23am
We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now!
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