Offline Notepad
View raw
FMAT / Future Miss-A-Toll
- Name:
- LPN:
- Acct:
- Verified:
- Email:
- Phone:
- Concern:
- Reso:
- Educ:
- Orig Amt: $
- Reduc: $
- Amt / Settled: $
- Agent: Rich
FMAT: NO INVOICE / NO VIOLATION FMAT Spiel:
- "WOULD YOU LIKE TO REGISTRER FOR OUR FUTURE Missed a Toll notification? In case you travel again in the future, we will send you an email before it progresses to an invoice.
FOR Non E-ZPass:"
- "TO PREPARE FOR YOUR FUTURE TRAVEL on the Express Lanes. You can open an E-ZPass account or sign up for Missed a toll email notification. VA E-ZPass As a Virginia E-ZPass account holder, you can also contact your E-ZPass agency to sign up for a range of email and text notifications about your account."
///////////////////////////////
MAT / Miss-A-Toll
- Name:
- LPN:
- Acct:
- Verified:
- Email:
- Phone:
- Agent: Rich
NOT FINDING LPN
- We are not finding any unpaid tolls in our records under your license plate xxx at this time. Can you please confirm that you travelled on the 495, 95 and 395 Express Lanes in Virginia? "
- If yes, please be advised it takes 24-48 hours for trips to appear in our system. I can sign you up for our Missed a Toll program and you will receive an email when your trip appears in our system before it progresses to an invoice."
///////////////////////////////
HOV NOMINATION / EZPASS
- CX:
- Acct#:
- LPN#:
- TPRD#:
- State:
- Email:
- Phone:
- HOV for 7 days
- Start Date:
- Start Time:
- End Date: 12/31/2059
- End Time: 11:59PM
- Agent: Rich
HOV Nomination Spiel:
- "If you are using a bumper transponder and wants to nominate an HOV travel, you can contact us at 1-855-495-9777 Monday to Friday (7:00 AM to 7:00 PM). Please be advice, HOV nomination end date must be not more than 7 days from the start date. Kindly contact us 30 minutes before your travel."
EDUC FOR NON EZ PASS USER
- "To prepare for your future travel on the Express Lanes. You can open an E-Z Pass account or sign up for Missed a toll email notification."
EDUC FOR EZ PASS USER
- "As a Virginia E-Z Pass account holder, you can also contact your E-Z Pass agency to sign up for a range of email and text notifications about your account. -In addition, as an EZ pass user please ensure the transponder is properly mounted, there are sufficient funds on the account even the toll fee is free, all license plate numbers are linked, auto-replenishment is active and the address is updated with the DMV. <<>>
EDUC FOR OOS USER
- "Please ensure the transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active, and the address is updated with the DMV."
///////////////////////////////
FAIR TRAVEL
- CX:
- Acct#:
- LPN#:
- TPRD#:
- Email:
- Agent: Rich
Fair Travel Spiel:
-
"Across the Express Lanes, we have camera technology that identifies when a car makes a trip on the Lanes in HOV mode. - Members of our team will check this data and will verify that your E-ZPass Flex was in HOV ON mode with less than 3 people in the car which includes individuals with short stature and children. - Kindly ensure there's no object obstructing the view from the window. - Our team will re-review the data and will get back in touch within 3 business days."
-
EDUCATION / HOV FLEX: "Pls ensure to meet the requirements needed for free travel, 1st there must have 3 or more people in the vehicle, 2nd your transponder must be switch to HOV ON and the, and 3rd one is your account must still have a sufficient balance even though we will not charge the account since the toll fee is free - In addition, please ensure the transponder is properly mounted, there are sufficient funds on the account, all license plate numbers are linked, auto-replenishment is active, and the address is updated with the DMV.
-
REMINDER TO CUSTOMER / HOV FLEX: "Switch your E-ZPass Flex to the left when you don’t have three or more people in your car because if it is in HOV ON status it will result in you being charged the full amount for the trip or worse, you could be pulled over by the Virginia State Police, fined up to $1,000 and subject to traffic violation points added to your license.
-
"Virginia State Police troopers can issue tickets of up to $1,000 to drivers who say they are HOV when they are not. Or camera technology on the Lanes can spot HOV trips and make sure there are at least 3 people in your car. If there aren’t, charges can apply. *If customer requesting image: - To protect driver privacy, we provide photos only when we reject disputes to pending or posted toll charges related to an E-ZPass Flex improperly set to HOV ON."
///////////////////////////////
COURT CALL
- Agent: Rich
- CX:
- Acct#:
- LPN#:
- Toll Amount:
- PCS Amount:
- County:
Court Spiel:
- "Your account with the Express Lanes progressed to court. At this stage, I’m authorized to offer you a Pre-Court Settlement of [X.XX]. once that total is paid you don't have to go to the court and the remaining trips will be wave.
- 2 - $300 4 - $500 5 - $900
///////////////////////////////