SPIEL'S 𐙚 ‧₊˚ ⋅ · Offline Notepad

𐙚 OPENING SPIEL

Hi, This is Luna from DoorDash Dasher Support. How may I make your day easier today?

dx has left the chat, permission to solved the case

dx is unresponsive in chat and call, permission to solved the case

Thank you for the information. Allow me 1 to 2 minutes to check your account here on my end please.

Thank you for the information. Allow me 1-2 minutes to check it here on my end please.

Thank you so much for reaching out to us. To fully understand your concern, could you please provide more details or clarify your issue? This will help me better understand the situation and find the most suitable resolution for you.

Absolutely, no problem at all! Kindly keep your lines open — I’ll be calling you shortly to assist you further.

Thank you so much for reaching out to us, and I’m really sorry to hear that you’re experiencing this issue. No worries — since you have me here, I’ll be more than happy to help get this sorted out for you.

𐙚 OUTBOUND CALL NOTES

Was the outbound call successful? Yes No If the outbound call was successful, who did you speak with? (add the name and role - i.e. John - Store Owner): Dx Detailed reason for Outbound: Dx Left Unresponsive What resolution was reached or expectations were set: Follow WFT and call DX twice

𐙚 VIP DASHER

Good day, ! I'm Luna from Doordash Dasher Support. Thank you for your continued partnership as a Platinum Dasher. Your commitment to excellence really stands out. I’m here to help.what’s on your mind today?

𐙚 GOLD TIER DASHER

Hi! This is Luna from Doordash Dasher Support . I see I’m speaking with a Gold Tier Dasher, thanks for your hard work and great ratings! How can I help you get back on the road today?

𐙚 SILVER TIER DASHER

Hi ! I'm Luna from Doordash Dasher Support. Thank you for reaching out to us today. I see you’ve reached Silver Tier status we appreciate your hard work and your commitment to providing great service. How can I assist you today?

𐙚 NEW DASHER/BEGINNER

Hi ,I'm Luna from Doordash Dasher Support. Thank you for contacting us! I see you’ve just recently joined our Dasher community. We appreciate you choosing to dash with us! How can I assist you with your account or your first deliveries today?Hello !I'm Benj from Doordash Dasher Support. Thank you for reaching out. It’s great to see you out on the road as a new Dasher! We want to ensure your first few weeks go as smoothly as possible. What

𐙚EMPATHY

I understand your effort and concern with this matter. I will definitely help you with that.

I’m really sorry to hear that you’re going through this. I understand how frustrating that must be, and I truly appreciate you reaching out. Let’s work together to get this resolved as quickly as possible.

I’m really sorry to hear that you’re going through this, and I truly appreciate you reaching out. Let’s work together to get this resolved as quickly as possible.

𐙚 UNABLE TO DROP-OFF

I'm truly sorry you're having trouble marking the order as delivered. I understand your time is valuable, and I appreciate your patience. Let me assist you in resolving this so you can complete the delivery without further delay. Could you please confirm if you have already delivered the order to the customer?

I'm truly sorry you're having trouble marking the order as delivered. I understand your time is valuable, and I appreciate your patience. Let me assist you in resolving this so you can complete the delivery without further delay. Please allow me 1-2 minutes to process this for you

I'm really sorry to hear that you're experiencing this, and I truly appreciate you reaching out. No worries; I'm happy to assist you. Can you please confirm if you have already delivered the order to the customer?

I'm really sorry to hear that you're experiencing this, and I truly appreciate you reaching out. No worries; I'm happy to assist you. Could you please provide the specific name of the store so I can check for you?

Thank you for the information. Allow me to put you on a brief hold for me to call the customer to get this sorted out for you.

Thank you so much for providing the information. Please allow me 1-2 minutes to process this for you.

Thank you so much for confirming. Please allow me 1-2 minutes to process this for you.

I'm really sorry to hear that you're experiencing this, and I truly appreciate you reaching out. No worries; I'm happy to assist you. Please allow me 1-2 minutes to process this for you.

Please allow me a moment to contact the customer first to confirm.

𐙚 SCHEDULING

I appreciate you reaching out and explaining the issue, I understand how important this is. While I'd love to assist with manual scheduling, our system currently handles all scheduling directly through the Dasher app to ensure fairness for everyone. The good news is that scheduling resets every Sunday at 3 PM, allowing you to book up to 5 days in advance.If your preferred time slot isn't available, it simply means we have sufficient Dashers already scheduled, which helps keep things running smoothly.We're here to support you—feel free to try again during the reset, and please let us know if there's anything else we can help with.

I'm really sorry to hear that you're unable to set a schedule. We truly value your dedication and performance as a Dasher. To ensure fairness, Dashers are responsible for managing their own schedules through the Dasher app. Unfortunately, we’re unable to manually assign or create schedules on your behalf. Please note that scheduling resets every Sunday at 3 PM, allowing you to book up to 5 days in advance. If your preferred time isn’t available, it means we already have enough Dashers scheduled for that period.

Thank you so much for reaching out and we truly value your dedication and performance as a Dasher. To ensure fairness, dashers are responsible for setting their own schedules through the Dasher app. We’re unable to manually assign or create schedules on your behalf. Scheduling resets every Sunday at 3 PM, allowing you to book up to 5 days in advance. If your preferred time isn’t available, it means we have enough Dashers scheduled at that time.

I'm truly sorry to hear that. I wish I could assist you with setting the schedule manually, but unfortunately, I don’t have that option available here. I hope you understand, and I appreciate your patience. If there's anything else I can do to help, please let me know.

Thank you so much for bringing this to our attention—we truly appreciate your feedback. I sincerely apologize for any inconvenience this has caused and understand how frustrating it can be when scheduling doesn't go as planned.

While I'd love to assist with manual scheduling, our system currently handles all scheduling directly through the Dasher app to ensure fairness for everyone. The good news is that scheduling resets every Sunday at 3 PM, allowing you to book up to 5 days in advance. If your preferred time slot isn't available, it simply means we have sufficient Dashers already scheduled, which helps keep things running smoothly. We're here to support you—feel free to try again during the reset, and please let us know if there's anything else we can help with!

𐙚 CLOSING

Thank you so much for your patience and understanding. Wishing you a great day ahead stay safe, and thank you for contacting DoorDash!

You're welcome! It was a pleasure assisting you today. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Wishing you a great day ahead stay safe, and thank you for contacting DoorDash!

Thank you so much for your patience and understanding throughout this process. Wishing you a great day ahead stay safe, and thank you for contacting DoorDash!

Awesome! Thank you so much for your patience and understanding throughout this process. I genuinely appreciate you, and I’m glad I was able to assist you with this concern. Wishing you a great day ahead stay safe, and thank you for contacting DoorDash!

Great! I don't want to take much of your time. It's a great pleasure assisting you, have a great day and keep safe. Thank you for contacting DoorDash!

Thank you once again for your patience and understanding throughout this process. While I understand this may not have been the result you were hoping for, I truly appreciate the chance to assist you. Wishing you a wonderful day ahead, please take care and stay safe. Thank you for reaching out to DoorDash.

Looks like we're all set. It was a pleasure assisting you today! If you need further help, don’t hesitate to contact us again. Thank you for choosing DoorDash, Have a great day!

closing for taking the call Thank you so much for taking our call. It was a pleasure assisting you. Wishing you a great day ahead! Stay safe, and thank you for contacting DoorDash!

𐙚 TROUBLESHOOTING

I'm truly sorry to hear you're experiencing that kind of issue. I can imagine how frustrating that must be, and I want you to know I'm here to help. No worries at all—let's work together to get this sorted out so you can get back to delivering smoothly.

Alright, I totally understand your frustration right now. Please try these basic troubleshooting steps; they have helped a lot of Dashers with this type of concern:

Confirm the latest Dasher app version.
Check your internet connection.
Log out and log in again. - Force close and relaunch the app.
Uninstall and reinstall the DoorDash Dasher app.
Try logging in from another device.

I'll also be sending you an email with more steps on how you can properly troubleshoot your app. 2CDTS

I'm truly sorry to hear about the inconvenience. Please try again, as our specialized team is actively working to resolve this type of issue. I recommend reloading your app within the next 24 hours. Thank you for your patience and understanding.

I completely understand how frustrating this can be. Please try reinstalling the app again, as our specialized team is currently working on resolving this issue. Many Dashers have experienced similar problems, but after following basic troubleshooting steps like reinstalling, their apps started working properly.

I already sent you an email about the basic troubleshooting steps. Kindly please check at your earliest convenience. Have I answered your concern today?

𐙚 Outbound call for customer to confirm the order:

I'm calling to confirm if you have already received your order delivered by our dasher. Have you received it successfully? If there's anything else you need or any issue, please let us know. Thank you for your time, and have a great day!

𐙚 Outbound call for dasher

I just wanted to check in and see if your concern has been resolved so far. Is there anything else I can assist you with? Thank you for your hard work, and safe travels!

𐙚 Dasher Half Pay (for emergency)

Thank you so much for patiently waiting. I will be canceling the order for you, and as a token of appreciation for your effort, you will receive half pay for your time. We truly appreciate your understanding and dedication.

𐙚 Unable to Mark as delivered, Resolution

Thank you so much for patiently waiting. I’ve already contacted the customer to confirm, and he has received the order. I’ve also marked the order as delivered.

Thank you so much for patiently waiting. I attempted to contact the customer, but unfortunately, he didn't answer the call. No worries, though—I’ll go ahead and mark the order as delivered.

Thank you so much for patiently waiting. I attempted to contact the customer to confirm, but unfortunately, she didn't answer the call. No worries, though—I’ll go ahead and mark the order as delivered.

Thank you so much for patiently waiting, I have already marked the order as completed. Kindly refresh your app so that you can now proceed with your next dash.

𐙚 ISSUE IDENTIFIED/NUDGE

Just checking in are we still connected?

It’s been a moment since I heard from you, and I’d love to ensure your concern is fully addressed. I’ll be giving you a quick call shortly to see if I can assist you better in real time.

It’s been a moment since I heard from you, I’ll be giving you a quick call shortly to see if I can assist you better in real time.

I attempted to reach you by phone to offer further support, but it seems I wasn’t able to get through. If you still need help, please don’t hesitate to reach out to us again. It’s truly been a pleasure assisting you. Wishing you a wonderful day—stay safe, and thank you for contacting DoorDash!

𐙚 RATINGS

I completely understand your situation right now, especially when it comes to your ratings — I know how important they are for you as a Dasher. Please give me just 1-2 minutes to check on my end and see what I can do to find the best possible resolution for you. I truly appreciate your patience and understanding.

I'm truly sorry to hear about your low ratings due to issues with your phone. I completely understand how disappointing that can be. Upon checking, I see that your acceptance rate is below average, which is why you're no longer in the platinum tier. I personally recommend working on bouncing back by increasing your acceptance rate—consider reducing the number of unassigned deliveries. This will lead to more accepted deliveries and help you regain your platinum status.

Customer ratings are part of the feedback process that helps us maintain a high-quality delivery experience. While we don’t provide specific details for individual ratings, please be assured that certain low ratings are automatically removed under specific conditions.

I'm sorry to hear that you received a low rating.I understand how this can be frustrating. However, upon checking, there isn't an available option on our end to view or modify the specific rating you received. We truly appreciate your hard work and encourage you to continue delivering great service, as future positive ratings can help balance out past ones

Thank you so much for patiently waiting, Kathy. Upon checking, your ratings are excellent. Please be advised that ratings are based on a rolling average, which means it might take a little time before you see noticeable changes. But don’t worry — from what I can see, you’re very close. Your efforts don’t go unnoticed, and I encourage you to keep dashing as you normally do. Staying consistent with your performance will help you stay on track for future rewards and recognition.

Thank you so much for patiently waiting. I’ve already removed the negative ratings, and you should see the changes reflected on your end within 24 hours.

𐙚 ACCEPTANCE RATE

Thank you so much for patiently waiting. Upon checking, your acceptance rate is low because you have a lot of unassigned orders. To improve your acceptance rate, please avoid unassigned orders, as this will impact your ratings. No worries; you can regain your high ratings if you continue to dash and avoid unassigned orders.

𐙚 RATING - NOT ELIGIBLE

I truly appreciate your patience—it means a lot. Upon checking, you're not eligible for a rating adjustment from support at this time. We encourage you to keep up the great work, as future positive ratings can help offset previous ones.

𐙚 NOT GETTING ORDERS - NOT BUSY

I'm truly sorry if you're not receiving orders. I understand your effort and concern regarding this matter, and I want to assure you that I will do my best to help you. Please allow me 1-2 minutes to personally look into this and take care of it for you.

Thank you so much for your patience and for providing that information. I completely understand how frustrating waiting can be. Upon checking, your current starting point is not busy at the moment. The peak hours are during lunch and dinner, so you should be able to receive an order around those times.

𐙚 NOT GETTING ORDERS - AREA IS BUSY

Thank you so much for your patience and for providing that information. I completely understand how frustrating waiting can be, The peak hours are during lunch and dinner, so you should be able to receive an order around those times. I understand waiting can be frustrating, and I truly appreciate your understanding.

𐙚 Tagging , Unresponsive DX

account issue, program info account management, explained account settings

𐙚 UNASSIGN ORDER

I wanted to inform you that the order has not been picked up yet. As long as the order remains unpicked, you have the option to unassign yourself directly through the app without needing to contact support. Please keep in mind that unassignments done by support or self-unassigning in the app may affect your Completion Rate, regardless of the reason you provide. To unassign an order, follow these steps: -Tap the "?" icon in the top right corner of the app -Select "I have an issue" -Choose the most accurate option from the list -Tap "Unassign with no pay"

Thank you for your understanding. If you need any assistance, feel free to reach out.

I wanted to let you know that if you choose to unassign from this order, your completion rate will be affected. We understand that circumstances can change, and you're always welcome to unassign if needed. Please keep in mind that the number of ‘worry-free unassigns’ you have depends on your completed deliveries. As you complete more deliveries, the availability of worry-free unassigns can change over time to help ensure a fair experience for all Dashers.

I just wanted to let you know that if you choose to unassign from this order, your completion rate will be affected. However, if you decide to complete this delivery, you’ll receive full pay for it, and it will also boost your chances of leveling up your tier.

Thank you so much for your patience — I truly appreciate your understanding. Since the order hasn’t been picked up yet and you prefer not to pay out of pocket, you do have the option to unassign from this delivery. Please note that doing so may affect your completion rate.

On the other hand, if you choose to complete this delivery, you’ll receive full pay for it, and it can also positively impact your tier progress.

I just want to make sure: do you want to unassign from this delivery?

I have now successfully unassigned you from this order. You may now continue to dash, and I have already sent you an email on how to self-unassign for future reference. I hope I have resolved your concern for today.

I have now successfully unassigned you from this order. Kindly refresh your app so that it will update on your end. 2 JPSC)

𐙚 UNASSIGN - LONG WAIT 10 MIN

I completely understand that long wait times can be frustrating, and I appreciate your patience. Once you’re at the store, please tap on the “?” icon in the app, then select “Issue with store” > “Order has long wait time.”

From there, you can choose whether to continue waiting or unassign the order. Please note that if you decide to unassign, payment won’t be issued for this order. However, orders with a wait time of over 10 minutes are protected from contract violations and negative reviews.

Keep in mind that self-unassigning may affect your completion rate, though depending on the reason and your available “worry-free unassigns,” you may be able to unassign without penalty.

If you have any concerns about your On-Time Rating, please refer to the Dasher Rewards Program, Ratings, and Other Benefits tool for more details.

Thank you so much for your understanding and for all your hard work — we truly appreciate what you do!

𐙚 CANCEL ORDER

Thank you so much for your patience. I have already canceled the order, and you will receive half of the pay for your efforts on this order. I truly appreciate your hard work, and I hope I have addressed all your concerns today.

Thank you so much for patiently waiting. I have already canceled the order, and as a token of your effort, you will be receiving half pay. No worries; this will not negatively impact your ratings.

𐙚 CANCEL ORDER - DRIVE ORDER

Thank you very much for your patience. I have successfully canceled your order. As a token of appreciation, you will receive a half pay. I have processed the half pay, and a confirmation email has been sent to you. Please kindly check your inbox for the details.

I hope I have addressed your concern today. If you need further assistance, please feel free to reach out.

𐙚 APPEAL STATUS

Thank you very much for your patience. After review, I can confirm that you have already submitted an appeal, which is currently under review by our specialized team. Please allow 5-10 business days for the process, and you will receive an email with an update on the status. I truly understand how waiting can be frustrating, and I sincerely appreciate your patience throughout this process. I hope I have addressed your concerns today. If you need any further assistance, please don't hesitate to reach out.

𐙚 ITEM LEVEL- ISSUE

Thank you so much for reaching out. I'm so sorry to hear that the item they serve is for breakfast. No worries; I'm glad to help you with that. Kindly ask the customer first if they want to substitute the item, and if not, we will be canceling this order.

I'm very sorry to hear that the item ordered by the customer is unavailable. I understand how inconvenient this must be. Please allow me 1 to 2 minutes to check my resources here.

I'm very sorry to hear that the item ordered by the customer is unavailable. I understand how inconvenient this must be. Since the customer is unresponsive, we will need to cancel this order. Please allow me 1-2 minutes to process this for you. Thank you for your patience.

𐙚 DAMAGED ORDER

Thank you so much for your patience. Since the order was damaged, we’ll need to proceed with a cancellation. Rest assured that you’ll still receive half pay for your time and effort on this delivery, and this will not affect your ratings in any way. We truly appreciate your understanding and the care you’ve shown throughout this order.

I have already canceled the order. Kindly please refresh your app so that you may now proceed with your next dash.

𐙚 PUSHBACK

As much as I would like to assist you further, I apologize, but I’ve already provided all the necessary information. I will go ahead and conclude our support for now. However, if you need any further assistance in the future, please don’t hesitate to reach out — we’re always here to help. Thank you for contacting DoorDash, and have a great day!

𐙚 DASHER PARCEL DELIVER - RETURN

I truly apologize for the inconvenience this has caused you. Since this is a parcel delivery, I’ll need to transfer you to our specialized team who can better assist you. Please give me a moment while I get that arranged. Thank you

𐙚 REIMBURSEMENT

Thank you so much for patiently waiting. I have already processed the reimbursement for you. Kindly please wait within 24 hours for it to reflect in your account. I also sent an email for payment confirmation.

𐙚 ORDER NOT- HERE

Thank you so much for reaching out to us. I'm so sorry to hear that the order was picked up by the other dasher. No worries; since you have me on the line, I'll be glad to help you with that. Please allow me 1-2 minutes to check here on my end.

Thank you so much for patiently waiting. Since the order was being picked up by the other dasher, we needed to cancel this order. No worries; you will be given half pay for the effort you made, and your ratings will not be negatively impacted by this matter.

𐙚 ORDER NOT IN THE SYSTEM

Since the order wasn’t in the system, we had to cancel it. No worries — you’ll still receive half pay for your effort, and this won’t affect your ratings in any way.

𐙚 ORDER NOT READY

Thank you so much for reaching out, and I’m really sorry to hear that you had to wait so long to get the order. I completely understand how frustrating that must have been. No worries — since you have me here, I’ll be more than happy to help you with that.

I'm really sorry to hear that. Since the order has not yet been picked up, you have the option to unassign from this delivery. However, please be advised that unassigning the order will negatively impact your completion rate. If you choose to complete this delivery, you will receive full pay, and it will boost your chances of leveling up your tier level.

Since the order has not yet been picked up, we are unable to cancel it for you. However, you have the option to unassign yourself from this delivery. Please be advised that this will affect your completion rate. If you choose to continue, you will receive full pay, and it will boost your chances of leveling up your tier.

𐙚 CANT FIND CX

I'm so sorry to hear that you can't find the address of the customer. I totally understand how inconvenient this is for you. No worries! Since you have me on the line, I'll be glad to help you with that. Please allow me 1-2 minutes to check my resources.

Thank you so much for reaching out to us, Carl. I'm so sorry to hear that the customer is unresponsive. I truly value your time, and I totally understand how frustrating it can be. No worries; since you have me on the line, I'll be glad to help you with that.

𐙚 TAX FORM 1099 NEC

By January 31, eligible Dashers who earned more than $600 during the year will be able to view, save, export, or print their 1099 PDF report from the Earnings tab of the Dasher app by tapping ‘View payout details’, then ‘Tax documents’, and using the dropdown to select the desired year.Please note that you will only receive a 1099-NEC if you earned $600 or more during the year. If you do not see the ‘Tax documents’ feature, update to the newest version of the Dasher app.Due to recent No Tax on Tips changes, your DoorDash tip income will be reported separately from your 1099. You’ll receive this information via email from DoorDash by January 31.

Send email template: In-App Tax Form/Address Update (2 ITFAU)

𐙚 ORDER PICK UP OTHER DASHER (ORDER NOT HERE)

Since the order was being picked up by the other dasher, we need to cancel this order. No worries; you will receive half pay for the effort you made with this order, and your ratings will not be negatively impacted by this. Kindly please Refresh your app you may now continue on your next dash

I completely understand how concerning this might feel, but please don’t worry — your ratings won’t be affected by this at all. I’ll make sure to carefully document your concern so our team can review and address it properly.

𐙚 PROFANITY

To maintain a respectful conversation, I ask that you refrain from using foul language. DoorDash does not tolerate abusive language. As a result, we are unable to continue the chat at this time. Please reach out to us again when you're ready to resolve the issue. cline for the hour.

𐙚 SCHEDULE 2

Thank you so much for reaching out, and I'm glad to check for any available openings on my end! To help me find the best match, could you please provide:

Preferred Date & Time:

Target Location (City/Zone):

Vehicle Type:

Once I have those details, I’ll take a look at the current availability for you.

Thank you for those details! Please give me just 1–2 minutes while I look into the system for any available openings. I’ll be right back with an update.

Thanks for your patience! I’ve got that dash locked in for you. Just give your app a quick refresh to see the update. Good luck on the road today—stay safe and earn big!

𐙚 GENERAL INQUIRY

For general Inquiry please fill out these details:Type of Dasher issue: Actions taken: Relevant links: Cases related: Reason for pending (if applicable):Verification details:Email address: Phone number: Date of birth (DOB) (MM/DD/Year): Last 4 digits of Driver’s License and issuing state (i.e. 1234 - Kansas): Banking Institution Name and the last 4-digits of your bank account number OR the last 4 digits of your DasherDirect card: Last Dash Date (MM/DD/Year):

𐙚 TRANSFER SP

Thank you for reaching out. You have reached our English-language Support Team. To better assist you in your preferred language, I will be transferring you to our Spanish-language support team to help you with your issue.