Notes

PQR Name: BAN: Phone number: Convo ID: Token: Concern: Reso:

Policy

1. Current account (No past due)
2. Within 24hrs PA set up 3.Bill Impacting credit

Educate the Customer and Collect *You can speak ACCURATELY about situation *You can CONFIDENTLY determine eligibility

PROPERLY EDUCATING THE CUSTOMER *We are unable to delete the existing PA. I recommend keeping it in place to avoid suspension of service and additional fees.

I understand you're not able to fulfill PA commitment. I will be noting your account of oure discussion today. If you're unable to make the payment by the due date, your account is subject to being suspended. Also, you may incur reconnect charges that we'll apply to each line. You can make the payment online or through T-Mobile App.