NOTES!!!!!!!!!!!

Dear Robin,

Thank you for contacting the HP Store.

I am sorry to hear that you want to cancel your order. May we know the specific reason for cancellation.

To set you proper expectation, you can only cancel orders that were made within one hour, before the order processing starts. Once your order is placed, it cannot be edited. If a change is necessary, you have a limited amount of time to cancel and resubmit the order. For questions you may refer to our Cancellation Policies, kindly visit this link: https://www.hp.com/us-en/shop/cv/customerservicechangecancelorder

I have submitted a cancellation request. We will send you an email notification informing you whether your order was successfully canceled or not. This may take two business days.

If your cancellation can be performed, you will receive a cancellation confirmation email from us. The refund will be processed at that time and will reflect on your payment account within 3 to 5 business days, depending on your bank's processing time.

Meanwhile, I want to offer you 200 HP Rewards Points, should you decide to keep the order. HP Rewards program is our store's customer loyalty program which provides you with points when purchasing eligible products such as ink, toner, printers, care packs, accessories and consumer PCs. You earn 100 points for joining! You'll earn 1 point for every dollar spent when purchasing eligible products. Earned points are visible at checkout and can be applied to your qualifying purchase. Here's where you can find the complete information: https://www.hp.com/us-en/shop/LoadLoyaltyLandingPageCmd?catalogId=10051&userTyp=G&storeId=10151

I hope this response has been of assistance, Robin.

Thank you for choosing HP. We appreciate your business.

You can only cancel orders that were made within one hour, before the order processing starts. Once your order is placed, it cannot be edited. If a change is necessary, you have a limited amount of time to cancel and resubmit the order.