voicemail script

"Hi, this is Emjay from 1-800-FLOWERS.COM. I am calling about order #[xxxxxxx].

I am so sorry to inform you that your order going to [RECIPIENT NAME] cannot be delivered on the date you requested. I understand that this is a very important gift, and I am so sorry that we did not deliver on our promise.

We have made every attempt to get your order delivered; however, all our florists are at capacity in your recipient's delivery area. We have scheduled delivery on [NEW DATE].

Please call us back at 866-521-8030 if you have any questions or concerns. Again, I am very sorry that this happened."