Sample Auth

Hi Team,

As discussed, please use this document as your guide on Overbooking process.

Conversion – Booking class is no longer available

Overbooking – Flight is sold out

Approved Reasons To Overbook

Agent Error (UA Only)

System Error (UA Only)

Schedule Change – Only if there’s a 6 hours or more impact on flights

Approved Reasons To Convert

Agent/robot error (UA Only)

Change-of-gauge flight

OA schedule change

Schedule change protection (not-IRROPs)

Upgrade (only certain ones)

Important Notes

Overbooking may only be authorized when at least one of the approved reasons have been met.

Overbooking is only permitted by authorized employees and must be done in their own sine/ CRC does not make overbook entry.

Agents should never promise that overbooking request will be granted.

Never disclose exact loads or PBTs to customers.

Overbooking should be in correct class of service (i.e. ticketed class).

All overbookings must be documented.

Non-Permitted Scenarios To Overbook

1.   Overbooking Premium Cabin
   

· International United Polaris business class

· Domestic First or Business

1.   To satisfy the demands of a customer
   

2.   To override married segment local
   

3.   To complete a party or an itinerary with the same booking code
   

4.   Overbook a higher booking code on the same flight, because a customer wants to buy up to a higher fare in the same cabin
   

5.   To re accommodate customers on flights with no availability in the cabin
   

6.   Employee travel
   

7.   Industry or promotional pass travel (ER1181)
   

8.   Re accommodation due to IRROPs – EXCEPT FOR GS
   

ATTN RPC NEED YOUR HELP TO ADJUST TOTAL CHARGE ON CC. AN ETC WITH A VALUE OF ($244.59) HAS BEEN APPLIED ON THE TICKET. ORIGINAL TICKET COST WAS FROM ($328.49) AND IT SHOULD BE ($83.90) NOW. KINDLY REFUND THE DIFFERENCE BACK TO PAX CC UNDER FOP THANKS