DETAILS 3

Here's what we can do: we can place a new order with the correct size and manually price match it to the original order with a waived shipping fee.

Which means when placing a new order, you need to make the payment, and for the incorrect item, you can process a return so you will be refunded.

To whom do I have pleasure in chatting today?

Thank you, XXXX. We do apologize for this. We hope that you're doing great today!

In order to assist you better, may I have the last name of the recipient and complete shipping address for that is associated in this order?

May I have the order number to check it for you?

Thank you for providing this information! Please allow me 1-2 minutes for check it to you.

Thank you for patiently waiting, XXXX.

Do you mind if I hold on for 1-2 minutes while I process this for you?

Alright! I think we're all set. Once again, Thank you for choosing Victoria's Secret. Have a wonderful day! Bye XXXX!

The order number will be sent to your email address once the order is successfully placed. The order number will start with the letter W, C, S, and E and be followed by 9 digits.

Thank you for reaching out to us regarding your order. Rest assured that I'll do my best to help you.

May I know what item you did not receive. Its better if the SKU number of your item. The SKU number start with number 2, with 8 digits.