PA Option

I know it's a tough time right now, especially in managing our finances. What I recommend would be making small payments until the amount was settled and you were able to keep up with your account balance.

BILL CYCLE OPTION:

Got it, How about we check the option in changing your account bill cycle; so it would be align with your pay date. Doing so will give you an ease in keeping your account in current. Would you like to further discuss this option?

ADD/REMOVE FEATURE OR RATE PLAN(Lowering down the bill):

Got you there! Let me help you further. How about we check some options in lowering down the bill. Would this work for you?

Rate plan change:

Found it! As per checking. you may opt in to (Name of new rate plan). As it will save you XX amount plus you still get the same benefits of the current plan that you have. Would you like to further discuss this more?

Add/Remove:

I've run through your account and noticed that we can save up XX, if we will remove the (Name of feature) on the account. Just please note though that by removing this the benefits of the plan such as (Provide some of the benefits) will also be remove. Shall we

proceed?

EIP Installment:

I've found something on the account. It nice to see here that one of your device (Name of the device) only have XX (Remaining installment) amount to be paid off. You can consider paying this early so you can save XX(Monthly installment) on the account.

Move forward: Doing so your monthly bill will be at XX amount. Sound like a plan?

For payment arrangement, we need to ensure that we are keeping the dates for the arrangements to ensure that your service will be active. Having an active arrangement secures your service.

You also have an option to have the arrangement removed by the system which may happen after May 24 and set a new one in the app. Just to set proper expectations, you need to make a minimum amount of $41.71 to be able to create a new arrangement after May 24.

I humbly suggest to go with the first option by making small payments for the first installment to keep the service going.

I see that you have nominated a payment method for this one and our system will try to draft the funds very soon. I know that you would like to make a payment on May 31. On the other hand, since your arrangement is dated 5/24, making small payments even beyond May 24 will definitely keep your service active.