NOTES

Hi XXX, thank you for your patience. I'm currently reviewing your account and will get back to you as soon as possible. 😊

I appreciate you staying connected. I can see that XXX. Please give me a moment to look into this for you.

you're looking to renew your contract you're looking to change your package into broadband only you're planning to disconnect your service you're inquiring about your bill you're inquiring to reduce the cost of your bill

Kindly refer to the email I sent you for your billing details. Please avoid any estimates or vague responses; just give me a clear and accurate answer.

I get it. I totally understand how crucial a service like the one you have with Virgin Media is for you, just like it is for us. I know this service is used for personal fun, leisure activities, and even work. While you're enjoying all of that, we completely get that you don't want to worry about your monthly bill.

Keeping this in mind, I'm sure I can assist you with this issue. If we take a look at your account, we can find possible options and discounts that could help reduce your bill. Would you like me to look into these options for your account?

Let us now review your account to explore available options and discounts. To start, could you confirm whether you or anyone in your household currently has an active SIM card with O2?

Thank you for your patience. Please wait a moment while the system prepares its summary and the upcoming bill. ??

Once you agree to this offer, you'll receive a new Hub 5 at no additional charge. You'll also avoid the activation and delivery fees, saving you £40.00.

May I ask which of the following options you prefer?

• Send any or all of them out now

• Prefer to read them within the documentation you receive

Make sure to stay active and online to finish your pre-contract paperwork for your new package. It's super important that we process the order first, since we need your full consent to go over the order summary with you while you're online; if not, we won't be able to process the order.

Exaucee Mulamba 27 New

Thank you very much for your patience; it means a lot to me. I have some exciting news to share with you! After reviewing your account, I discovered some offers that you may find appealing. Here are the details: