sales

Sales

Opening

• Hello, welcome to 1800flowers.com my name is che how may I help you today?

(EAR)

• Sure, I'll be more than happy to help you with that

• But before that may I know the occasion for me to choose a proper item for you

To better assist you, can I please have your full name and home address please?

Great! do you have a specific type of flowers in mind like roses, lilies or a mixed bouquet?

• How do you want to pay your product?

For me to process your order may I please have the following details. -your account number? -Also, the expiration date? -and the CVV please?

May I have the recipient's full name please and lastly the delivery address?

Are there any specific date and time would you like to receive the order? Date: Time:

And what message would you like included on the card?

• Great I'll process that now

(customer name) I would like to let you know that your order has been successfully processed.

Just a recap, we place an order for (flower) scheduled for, delivery tomorrow/on (date), have I addressed and resolved all your concerns today?

Upsell

• Before we say goodbye, please allow me to share that you can get an exclusive savings of up to 20% If we place another order today? Shall we go ahead and place another order today?

I hope you're extremely satisfied with the service that I provided today. You may receive a short email survey asking you to rate your experience with me, and your overall experience with 1800FLOWERS.COM.

Thank you for doing business with 1800Flowers.com. Again, my name is che Have a great day!