Shared note

CNU250822091151 - MULLER = DONE REGISTERING APPROVED WILL WAIT FOR THE TECH ADVICE CNU250822094022 - SWIFT = DONE CALLED BUT DIRECTED TO VM CNU250823096300 - ABDELHAKIM = SEND SMS FOR INST WHASAPP

LG Electronics WARRANTY REGISTRATION CONFIRMATION

Good day! Mr. JanMohamed

Thank you for registering your Washing Machine with us! We are excited to confirm that your Washing Machine guarantee has been received and is being processed. The entire process can take up to 12 weeks for you to receive the extended warranty confirmation with the extended card number via email. For now, here's the reference number for registering: CNU250829152687

Here are the details of your LG Washing Machine: Product: F4Y511GBLN1.AMBQPUK Serial Number: 506PNPD7K112 Purchase Date: 27/08/2025 Retailer: AO RETAIL LTD C/O EXPERT 360 Warranty Period: 60 Months Manufacturer Warranty

If you need to check on your registration or have any questions, feel free to reach out to our customer support team. We appreciate your trust in our product and look forward to serving you. Thank you for choosing LG. Have a great day!

Kind Regards,

Ann LG Electronics UK Customer Service| UK: 0344 847 5454, Ireland: 00353 1686 9454

Good afternoon, Mr. Abdelhakim,

We are trying to get an update for the files that we requested with you via the provided contact numbers we have on our record, unfortunately we have not been able to get hold of you.

The files that we need is the 10 to 15 seconds short video of the slow spin that is not making the clothes clean. Please provide the requested files in WhatsApp.

Our WhatsApp Number: 07970150557

Please advise that you need to respond to the chatbot to upload the file. You will see the following options: 1.General Enquiries & Product Troubleshooting 2.Owners Manuals 3.Warranty Information 4.Parts and Accessories 5.Cancel Repair 6.Upload an Image or Video You need to select option 6, then click on "SUBMIT" and accept the privacy policy. If you do NOT respond to the chatbot, the pictures or videos you send will not be received by WhatsApp.

If your case is still outstanding or you need further support, please contact us by phone on (UK) 0344 847 5454 (IE) 01 686 9454

Kind regards,

Ann LG UK

Good afternoon, Mr. Wisdom

I hope this SMS finds you all well.

I am sending you an SMS today regarding the issue of water dispenser that you have.

This is the link to YouTube that you can watch the troubleshooting steps on how to get to dispense the water: https://www.youtube.com/watch?v=v717fdagVbQ

Also since the unit was just installed today please try to monitor it first for at least 24hrs for also to stabilize the unit and try dispensing it for as many time as you can every hours.

Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day!

Kind Regards,

Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk

LG Electronics - RNU250829039844

Good afternoon Ms. Okonji, your repair has now been booked with:

ASC Name: Service Care D.A.R. Ireland LTD Phone Number: +353 1625 9310 / +353 1625 9311 Job Reference Number: RNU250829039786

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

Kind regards,

Ann LG UK

Good afternoon Ms. Bond-Fox, your repair has now been booked with:

ASC Name: JTM ASC Phone Number: 0333 091 4040 / 01913 870 773 Job Reference Number: RNU250829039844

An engineer will contact you within 1-2 business days to set the appointment date and time. If your area requires a parking permit, please ensure you have one ready for the engineer before their visit.

Kind regards,

Ann LG UK