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Double Check on the C2 doc for the update Number of the Following Department:

Rebate care hotline: VDN:66663 / 1-877-1-885331 Activations Department: 64392 Apple Care: 1-800–275–2273 Assurant: 1-866-866-6285/ 62254 Business Care: 1-800-375-1126 / 64427 Carrier Freedom: 1-888-390-6867 / 65577 1-800-742-5877 Sprint to T-Mobile: 1-888-211-4727 Customer Care: 1-800-937-8997 / 64770 International number: +1-505-998-3793 Netflix support at: 1-866-579-7172 NTC: 1-877-789-3106 / 64604 Prepaid Care: 1-877-778-2106 / 64386/63031 Retention: 64391 Technical Care: 62512 Telesales: 1-800-866-2453/1-800-672-5390/ 62629 T-Mobile Home Internet: 1-844-839-5057 / 62159/ UPS Phone: 66675 Home Internet Care Department: 62511 Home internet tech 62156 TVision: 1-888-310-8369 / 62836 T-vision: 62584

For Account changes on the account I highly recommend to use the ONE TIME PIN that you will found on TOOLBOX in ATLAS. (Once verified use the verification token to carry over the verified account if you were going to SAMSON) (This is optional but if when you go on SAMSON and making changes and system asking for one time pin resend the pin and continue process)