Mon Notes

1*** THIRD TOUCH ASSISTED WITH SUP ID 18171 WORKING ON ASK QUE // FLORIST SAID THAT THE ORDER HAS BEEN INACTIVE AND WANT TO PLACE ANOTHER ORDER WITH THE NEW PRICE AND DELIVERY DATE// UPON CHECKING THE ORDER IT WAS ALREADY PROCESSED BY THE PREVIOUS AGENT WITH SUP ID 18171

2.WORKING ON ASK QUE // WESTCHESTER MY LFC DNC "OK BY." CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING WITH SUP ID 18171

3 WORKING ON ASK QUE // 1-800 FLOWERS PHILADELPHIA MDC "BEFORE 5 PM" // UPON CHECKING THE ORDER AND CHECK THE RECIPIENT'S TIME ZONE, THE ORDER STILL CAN BE DELIVERED WITH SUP ID 18171

4 WORKING ON ASK QUE // DEVINE ORCHIDS P " LYNN WROTE: CAME IN LATE FOR DELIVERY TODAY WE CAN DELIVER TOMORROW // UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP BRISTOL FLORIST P. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

5 *** THIRD TOUCH WORKING ON ASK QUE// AVENUE FLORIST P "BC WROTE THIS NEW ADDRESS IS IN NJ. WE ARE IN CT. WE WILL NOT BE ABLE TO FULFILL, PLEASE CANCEL ORDER" CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING WITH SUP ID 18171

6 WORKING ON ANS QUE // SOUTHERN GRACE FRESH FLORAL MARKET " OK SO WE WILL DELIVER TOMORROW? CAN'T GO OUT TODAY DRIVER ALREADY LEFT" // CALLED THE CUSTOMER AND ROUTED TO VOICE MAIL LEAVE DETAILED INFORMATION SEND A MESSAGE TO THE SHOP FOR STILL GATHERING WITH SUP ID 18171

7 MULTIPLE TOUCHES ASSISTED BY SUP ID 18171 WORKING ON ASK QUE // DETROIT MDC DNC " NOTED WE WILL SEND A REPLACEMENT IF YOU HAVE ANY QUESTIONS, PLEASE CALL THE RETAIL STORE AT 586.247.1500 REF ORDER #11968122 BY: BECKY B. MAS NO 11968122 // SEND MESSAGE TO THE SHOP THAT PROCEED THE DELIVERY OF POINSETTIA WITH SUP ID 18171

8 WORKING ON ANS QUE // COMMUNITY FLOWER SHOP P " WHY DID YOU SEND THAT? I'M ASKING TO DELIVER TOMORROW, NOT SUBSITUTE" // UPON CHECKING THE ORDER THERE'S NO SUBSTITUTION THAT HAPPEN// SEND A MESSAGE TO THE SHOP AND SAID THAT PROCEED WITH THE DELIVERY OF ORDER WITH SUP ID 18171

9 WORKING ON ASKC QUE// THE PERFECT GIFT AND FLORIST "DUE TO EMERGENCY THIS WILL HAVE TO GO NEXT WEEK. PLEASE ADVISE" // CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO SHOP FOR STILL GATHERING WITH SUP ID 18171

MULTIPLE TOUCH ASSISTED BY SUP ID 18171 WORKING ON ASK QUE // NAYITAS FLOWER SHOP " M WROTE: BUT I SENT YOU A MESSAGE SAYING TO CHECK THE ADDRESS BECAUSE IT DOESN'T APPEAR ON GPS, THEREFORE I HAVEN'T BEEN ABLE TO COMPLETE THE DELIVERY" // UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP BRISTOL FLORIST P. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

11 WORKING ON ASK QUE // TAMPA/LFC "ORDER STILL ON HOLD. BY DANNY R. MAS NO 50761629 // UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP BRISTOL FLORIST P. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

12 WORKING ON ANS QUE // NORTH STAR BLOOMS P "WE WILL SEND OUT FOR DELIVERY TOMORROW 12/18/25 AND WILL CONFIRM ONCE DELIVERED. THANK YOU // CHECKED THE ORDER AND SEND A MESSAGE TO THE SHOP SAID PROCEED FOR THE DELIVERY OF ORDER WITH SUP ID 18171

WE APPRECIATE YOUR PATIENCE, AND YOUR COMMITMENT TO EXCELLENCE SERVICE

13 MULTIPLE TOUCHES ASSISTED BY SUP ID 18171 WORKING ON ANS QUE // THE FLOWER PETAL "YES, WE HAVE UPDATED THE ADDRESS AND IT WILL BE DELIVERED TOMORROW" // CHECKED THE ORDER AND SENT MESSAGE TO THE SHOP AND SAID YES PROCEED WITH THE DELIVERY WITH SUP ID 18171