Promo code

I'm really sorry that you're having trouble redeeming the offer code for your order. Rest assured that I'll do my best to help you.

To whom do I have pleasure in chatting today?

Thank you, XXXX. We do apologize for this. We hope that you're doing great today!

May I have the promo offer code to check the details of it for you?

May I know what error code is showing when applying your promo offer code in your order?

Thank you for providing this information! Please allow me 1-2 minutes for check it to you.

Thank you for patiently waiting, XXXX.

Thank you for patiently waiting, Allison. Upon carefully checking here, the details you have been given to us have been checked, and there's no order found for your details, which means the order was not successfully placed. The charges for your order will be returned in your form of payment within 3-5 business days (weekends and holidays are not included). If the refund is not received within 3-5 business days, we highly recommend contacting your financial institution.