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N/A, 11 Nov. 2024 , 04:53am Welcome Justin ! [Sent]
Justin Schroeder, 11 Nov. 2024 , 04:53am I have T-Mobile Work Perks. Can not find Employment Verification
T-Mobile, 11 Nov. 2024 , 04:53am Hi there! You’re now chatting with T-Mobile’s Virtual Assistant on a transcribed line. Learn more at t-mo.co/privacy [Read]
T-Mobile, 11 Nov. 2024 , 04:53am One moment [Read]
T-Mobile, 11 Nov. 2024 , 04:53am Thanks! A live representative will be with you shortly. [Read]
Ericajoy, 11 Nov. 2024 , 04:54am Hi Justin! This is Erica from T-Mobile Messaging, I’m here to help. I understand that you are contacting regarding work perks, let's work on this together. [Read]
Ericajoy, 11 Nov. 2024 , 04:55am May I know what company are you working in so I could also check here on my end? [Read]
Justin Schroeder, 11 Nov. 2024 , 04:55am Lutheran Social services
Ericajoy, 11 Nov. 2024 , 04:57am Thanks! Checking on it now. [Read]
Ericajoy, 11 Nov. 2024 , 04:59am Done! I can verify that the company is eligible for the work perks. [Read]
Justin Schroeder, 11 Nov. 2024 , 04:59am Perfect
Justin Schroeder, 11 Nov. 2024 , 05:02am How do I add those benefits to my account so I get the 15% off my plan before the next bill
Ericajoy, 11 Nov. 2024 , 05:02am Would you like me to get the steps for verification for you? [Read]
Justin Schroeder, 11 Nov. 2024 , 05:02am I have the steps
Justin Schroeder, 11 Nov. 2024 , 05:02am But in the app I cannot locate employment verification
Justin Schroeder, 11 Nov. 2024 , 05:02am I only see military or medical verification
Ericajoy, 11 Nov. 2024 , 05:02am I see, thanks for confirming! Let me check for that information here on my end. [Read]
Justin Schroeder, 11 Nov. 2024 , 05:03am Military and first responder* my bad
Ericajoy, 11 Nov. 2024 , 05:06am Upon checking your account, I see that you are a new customer. Thanks for choosing us, Justin! I do see here you should ensure that your lines are validated within 30 days of activation to apply the discount. [Read]
Justin Schroeder, 11 Nov. 2024 , 05:07am We have been an existing customer, but just moved lines to a different plan. Regardless, we just need to wait for the plan to be validated and then we should be able to verify employment for the discount?
Ericajoy, 11 Nov. 2024 , 05:09am Thanks for letting me know! Yes, as an existing customer who has moved lines to a different plan, you will need to wait for the plan to be validated. Once the plan is validated, you can proceed with verifying your employment to receive the discount. [Read]
Justin Schroeder, 11 Nov. 2024 , 05:09am Perfect, I appreciate the clarification
Ericajoy, 11 Nov. 2024 , 05:10am I have here some steps for your reference:
- Plan Validation:
- Ensure that your new plan (Go5G Plus or Go5G Next) is fully activated and validated. This process may take some time, so please be patient.
- Employment Verification:
- Gather the required documentation, such as a work email address, employee ID, or other proof of employment.
- Submit your employment verification through the T-Mobile internal portal or HR services.
- Discount Application:
- Once your employment is verified, the 15% discount will be applied to up to five lines on your Go5G Plus or Go5G Next plan after any AutoPay discount.
Please let me know if you have questions on this? [Read]
Justin Schroeder, 11 Nov. 2024 , 05:11am No, I have no further questions. Thank you and have a good day
Ericajoy, 11 Nov. 2024 , 05:11am Thank you for letting us assist you today! So glad we we're able to help you with your work perks inquiry! [Sent]
Ericajoy, 11 Nov. 2024 , 05:11am I wish you would appreciate our genuine efforts to help you and you would remember me and T-Mobile for this sweet experience.
Once again, this is Erica from T-Mobile. Thank you so much for being so nice! Have a great rest of your day! [Sent]