COMPLAINTS PROCESS: RESOLVED

 
TThank you for your continued support xx, we appreciate you sharing the information regarding the recent experience that you have gone through, while you are trying to check your account. I completely understand how frustrated you must be; however, this is not the kind of experience that we would want our customers to go through. We thank you for your feedback and will make sure to use this to improve our service. You mentioned that you would like us to investigate about xxxx. Upon checking, it shows that xxx. The best solution we can provide is xxxxx. As you have agreed to the resolution, we will now be closing the case ticket. 

You can also choose to have a look at our website at www.virginmedia.com/help for more information. For any further assistance we would request you to contact our customer care team on the below mentioned number. We appreciate the time and patience you have invested in writing to us, we are looking forward to help you at the earliest. Stay safe, Take care. 



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CJM (not resolved) 

Thank you for your continued support xx, we appreciate you sharing the information regarding the recent experience that you have gone through, while you are trying to xxxx. I completely understand how frustrated you must be; however, this is not the kind of experience that we would want our customers to go through. We thank you for your feedback and will make sure to use this to improve our service. You mentioned that you would like us to investigate xxxxx. Upon checking, it shows that xxx. The best solution we can provide is to xxxxx. Your query has been resolved but still would like to have this ticket open for further assistance. / Since you did not agree with the resolution, this case ticket will be opened and will be escalated and a manager will get in touch with you within 24 to 48 hours. 

You can also choose to have a look at our website at www.virginmedia.com/help for more information. For any further assistance we would request you to contact our customer care team on the below mentioned number. We appreciate the time and patience you have invested in writing to us, we are looking forward to help you at the earliest. Stay safe, Take care.