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AER

CRIS ID: 829805

Definitely Excellent Interesting Absolutely Enjoy Brilliant Certainly Splendid Exciting Exactly Essential Terrific Completely Generous Fascinating Quickly Recommend Expert Fantastic Friendly Favorite Great Impressive Ideal Marvelous

•I can help you. I'd love to help you, give me a chance and I will lead you to the path of resolution today. I can get you the right people who can remove your TV service. Give me your best call back number and I'll have them call you now.

•Please don't go. I can definitely help you with your concern today. I'm the best person to talk to.

•

•

•Tech support

The only thing I can help you today is, I'll refer you to our technical support for further assistance that way, they will be able to dispatch an Engineer to investigate your area if needed. Here's the hotline number: 1-800-921-8101.

Recap scripts:

•To make sure I got everything covered, •Just a quick recap, we’ve discussed your bill and clarified that there were no balance due and it will be generated every 2nd of the month. •Let me go back to the reason of this chat and make sure we handle everything

FRONTIER SECURE REFERRAL - 800-730-2113

CLOSING SPIEL.

Thank you for taking time contacting Frontier. After this chat ends, you will receive a short survey about the level of service I've provided you today. The survey is about me, on how I address your concern during our chat session. I believe that I have resolved your concern accordingly, and I will really appreciate it if you make the time to answer the survey for me. Thank you, and have a wonderful rest of your day!

1-800-921-8101

IF AREA IS NOT SERVICEABLE

Thank you for your interest with Frontier products and services. Upon checking your exact address, it shows here that we don't have a service yet available. As resolution, I created an escalation ticket so that our Engineers can review your exact address to see if we can provide a service for you. Feel free to reach us back in the next few days or next week so we can review services in your address again.

PASSCODE

Here is a much more convenient way to find your 5-digit account passcode, you can go to https://frontier.com/helpcenter/categories/account/manage-my-account/create-change-account-passcode then login to your account and follow the instruction on that page how you can create or change your passcode.

PRORATED CHARGES

We understand the confusion, but I'd be more than happy to break it down for you. The amount that's reflecting on your bill are prorated charges. This means that a bill or invoice is calculated based on the cost per day, so customers only pay for the number of days they use a service for.

Great news! You qualify for Internet with Frontier Secure Multi-Device Security. For $xx, you can get our best service with speeds as fast as Xmbps and our Multi-Device Security will provide up to 10 devices an anti-virus, anti-spyware, banking protection, firewall, fraud protection, and parental controls. Let's sign you up for this!

MISROUTED

I'm sorry to inform you but you were misrouted to Sales and General Customer service. As much as I want to assist you further with this, to better assist you let me get you over to the correct department that could get us properly assisted. I'll make sure as well that we have a rep before I patch you through.

PROSPECT - Can I have your full name, email, phone number, and service address?

DENSITY II

Frontier Internet is increasing due to the continued maintenance of our local network infrastructure used to provide Internet service. As a result of increased bandwidth utilization, demand for services and other requirements, Frontier must also regularly repair and augment this network at significant expense. The amount of the increase was determined based upon Frontier's ongoing analysis of the costs incurred to provide 24x7 support of our local network infrastructure.

Disclosure

Let’s set you up for Paperless Billing and Autopay today. You won’t have to worry about sending in a check every month or logging into your account to see how much you owe. Would you like your secure monthly payments to be withdrawn from your bank account or credit card?

****I’m going to read you an authorization paragraph and will ask you to verbally acknowledge your agreement. Here is a link (URL) to our full Terms & Conditions document https://frontier.com/payment-terms. Let me know if you would like a moment to familiarize yourself with the Terms and Conditions.

****By choosing debit card or ACH (echeck) as your method of payment, as applicable, you agree that: (a) you have been provided a link to the full Terms & Conditions, and agree to these Terms and Conditions, and that this agreement constitutes a "writing signed by you" under any applicable law or regulation and (b) you authorize Frontier (or its agent) to initiate one or more ACH debit entries (withdrawals) and you authorize the financial institution that holds your bank account to deduct such payments, in the amounts and frequency designated in your then-current payment plan. If choosing debit or credit card as your method of payment, you authorize Frontier (or its agent) to charge your card.

SCHEDULE CALL BACK

https://frontier.com/contactus/contact-us#/residential

Channel Guide

https://frontier.com/channel-lineup

VxField Status

ALLOCATED - Great news! A technician has been assigned to your order. You should receive a call once they begin.

ASSIGNED- We are in the process of notifying your technician about your job! You should receive a call soon with an ETA.

PENDING- We are currently assigning a technician to this order. We will contact you if there is any need to reschedule.

EN ROUTE- Our technician has your job on their agenda. You should receive a call from them when they are on the way.

**** CUSTOMER WANTING HIGHER SPEED BUT NO AVAIL ****

Upon checking here in our end, the current maximum speed that we offer in your area is 18m. That's exactly the same speed that you have right now. No worries, I already take note of this concern and we will inform our Engineers here in Frontier about this. We usually upgrade our services from time to time. Hopefully, we will be able to provide Fiber Internet higher than the current speed that you have. Feel free to contact us back next month or check frontier.com website for updates. Rest assured, we will do our best to provide better service to our customers.

Tech Support: 1-800-584-3384/1-877-600-1511 Customer Service: 1-877-4628188 Retentions (NEW): 1-877-258-2251 Frontier Mail Tech Support: 1-800-584-3384 Frontier Secure Activation: 1-800-471-5290 Frontier Secure Support: 1-888-620-3663 Frontier Secure Saves: 1-800-730-2113 Frontier Move: 1-877-651-7307 Movearoo: 1-866-308-4967 Bill Payment: 1-800-801-6652llaawece Deposit: 1-800-847-5948 Refund Customer Service (Disconnected Account): 800-522-7458 DISH: 1-888-742-0239 Vantage Self Install Help Line: 1-877-778-9129 FiOS Self Install Help Line: 1-866-739-4319 Amazon: 1-877-722-7937 Amazon Prime Activation: 888-280-3321 Visa Reward Card: 1-866-572-2779 OSC: 1-800-225-1115 FCCD: 1-877-462-6606 TPV: 602-682-0936 (Res/Bus) IVR: 1-888-742-0239 IVR HOA: 1-888-742-0239 (Oregon) 1-866-845-7225 (Connecticut) 1-888-721-4783 (CTF) 1-844-660-0648

OUT OF HOURS SPIEL --- Hi (name of the customer), I totally understand the urgency to have your concern addressed; however, the department which handles customers specific to WA, OR, MT, and ID states is already closed as their operation hours is 10a-7p only. An extension/adjustment to schedules is on the works to cater customers beyond 7pm. For the meantime, please check our website https://frontier.com/helpcenter for basic help to all of related concerns. There are a lot of useful and relevant articles and guidelines there which you can use/refer to.

TARGET: NXS 10% , OSAT 7.5, IR 65%, BB 8/mo or 2/week atleast, AHT 20 mins

By the way, before I forget, few months ago, we made some upgrades and updates to all our broadband services and equipments. Getting a 500/500 speed is actually the second to the highest speed is a premium speed.

German, I have my supervisor with me right now. I would like you to know that we are creating this order under the best promotions/deal. You can even check other providers online. There is no way for us to adjust or to put another discount to this deal. Again, this is a one time offer!

SAMPLE SCRIPTING FOR BILLING ISSUES:

I am sorry to hear that you believe your bill is incorrect, . Let me pull up the details on this so that I can verify what you should have been charged, and then make any needed adjustments.

I am truly sorry that your account was overcharged. Let me pull up your bill and payment history so that I can see what caused this, then we can make sure the issue is corrected.

SAMPLE SCRIPTING FOR SERVICE OUTAGES OR ISSUES:

I am sorry to hear that your internet service is currently not working – we definitely will work to get that restored as soon as possible for you. Depending on where the problem is, I may need to connect you to our tech support team for further assistance, but please bear with me for a few minutes while I check into this and see if I can resolve the problem from my end.

SAMPLE SCRIPTING FOR SUSPENDED ACCOUNTS:

I do show that your services are suspended at the moment due to the unpaid balance on the account – I’m showing a total balance of (TOTAL) , with the past due amount of (PAST DUE) that needs to be paid in order for us to get your services restored at this time. Do you want to make a payment for that amount now?

SUGGESTED SCRIPTING FOR INTERMITTENT SERVICE:

(CUSTOMER) thank you for verifying that information, and I do apologize for the connection issues you’re experiencing. Let me take a moment to check into this on my end, and see if there’s anything I can find out for you before I get you over to a tech support representative.

CHANGE OF SERVICE:

Thank you for providing that information. I’ll be happy to assist you with changes to your package – what changes were you looking to make?

STARZ SPIEL:

Thank you for letting us know about this! Frontier Communications works hard to give our customers the services they want at the best value possible. Just like all other TV providers, Frontier negotiates with every network for the right to carry their programming on our lineup. Unfortunately, we were not able to negotiate a new agreement with STARZ for a fair price that would help control costs for Frontier and our customers before our current agreement. For this I need to refer you over to our Loyalty department for them to provide you options regarding this concern, since they are the best department that can further assist you with this. You can reach our Loyalty department at 1-800-921-8101 and rest assured that you will be assisted accordingly.

I totally understand that. Our Loyalty department has prepared options for you that you can take advantage on such as promotions for packages. Also, since you mentioned that you already paid your Starz channel, they can also process a courtesy credit for you. I highly suggest to contact them in order to know what options you can get. Feel free to call them during your free time and I'm positive that they can assist you with this accordingly.

REFER TO DISH

I appreciate your patience. Upon checking here, we don't have TV service in your area. However, we have Dish TV. I can refer you to Dish department since we partner with them. This way, your bill will be one. You may contact them through this number 800-333-3474. When you reach them, please use this as reference: (CRIS ID).

SUPERVISOR SPIEL:

I completely understand that you want to chat with a supervisor but my supervisor has the same capability in terms of tool access here in my end. My supervisor will still provide you the same information I provided you today. To ensure that we will be able to cater with your request fully here in Frontier, it would be best if you contact our upper level team and you may request a manager at this number 1-800-921-8101.

I understand that we have been on the chat for a while but I hope you understand that this is part of the validation process so I get to access your account on my end. That is why I have set proper expectations that I will be needing few information to pull up your account onset of our chat.

PREVENT DISCONNECTED CHAT -

Mr. Customer, Please refrain from opening or using a different browser or applications so that our chat won’t be disconnected. I have limited tools and I have no means of contacting you again if we get disconnected. I really want to get this concern resolve for you today.

WireCard

My apologies for the delay, Paul. We will issue you a Wirecard. You will receive a check from WireCard. Frontier will continue to process live account (overpayment) refunds and deposit refunds directly from Frontier. Credit Balances on final accounts will still be issued refund in 2-3 billing cycles after disconnection. You will will still receive the refund within 8-10 business days after the refund is processed and credit balance removed from the account.

Spanish Transfer - 1.866.217.3049 // https://frontier.com/latino

HBO

Thank you so much for patiently waiting, XXX. Upon checking in here indeed beginning July 31, 2020, the HBO Go app will no longer be available on most devices. You might be able to stream all of HBO together with so much more, by accessing the HBO Max app which we don't provide yet as of the moment however you can get it through this link, https://www.hbomax.com/ .​

HBO has notified Frontier and it's customers their HBO GO App will no longer be available on most devices beginning July 31, 2020. This is in preparation for HBO's transition to HBO Max. As a result, starting July 31, customers will no longer have access to the HBO GO app and will need to go directly to HBOGo.com for access to the app content. Frontier is actively working with HBO and hopes to develop the HBO Max app for our platform; however, it is not available at this time.​

BROADBAND PROCESSING FEE

The broadband processing fee is needed to fully disconnect your services. The system needs to provision it in the central office near your area and tech may have to cut out the services so that you will be deactivated. That is why a broadband processing fee is set as the final bill.

NEW CX:

Let me set proper expectations for you. New installation would require a 1. One time Activation fee of $85 2. One time fee for Equipment Handling and Delivery of $10 3. There's a $10 fee/month for Router service fee 4. A credit check is run and deposit may or may not be required depending on your credit.

HBO Max spiel: "Since the transition of HBO Go to HBO Max has just started, Frontier's negotiation with HBO to support HBO Max is still ongoing. Frontier is actively working with HBO and hopes to develop the HBO Max app for our platform. No worries, once it is available you will be notified of its launch. For the meantime, you can go to HBOGo.com for access to the app content. Aside from their website, you can also access HBO content on mobile devices through our FrontierTV App and also online through TVEverywhere by Frontier. This content is slightly different than the content on HBOGO.com." (refer FONE-87-10594)

The IVR payment is an automated system. You will be given voice instructions on how to make the payment. It has a $3.50 convenience fee which is intended to expedite the process of your payment to be posted within the day. Another good thing about it is that your services will be restored within the day as well. This is the number for the IVR: 1-800-801-6652

Just in case we'll be experiencing latency with our system, I just want to assure you that I will not disconnect our chat. Some of our customers got disconnected suddenly and I want to inform you in advance that in case it happens on set of our chat, please know that I will stay on the line with you until we find a solution to the issue.

Please use another browser or device in accessing your online account so that we won't be disconnected in chat. The 5-digit passcode is the only validation method available here in your account. You can locate the 5-digit passcode when you log in to your Frontier Online account and follow these steps: 1. Log in to My Account and click My Profile. 2. In the Frontier ID, Online Password & Account Passcode section, click Change beneath the Account Passcode section. 3. Enter a new 5-digit number in the New Passcode field and type it again in the Confirm Passcode field. 4. Click CHANGE.

To set you proper expectation, I am working from home and for security purposes, I am unable to process payments/managing payment method or anything that will involve bank account information. But I can hand you over to one of our supervisors to help you further. Would that be fine?

OUTAGE CREDITS CHURVAH

However, please know that we still need to verify the notes that we found here to make sure that we are on the same page, especially that there have been multiple agents who were able to assist you.

Although, I am still doing my best to have your issue rectified. I was able to process the credit for the days you were not able to use the services. However, if you believe you should be getting more, in that case, we will need to coordinate with a tech so a trouble ticket will be created.

To be honest, there's no trouble ticket created for the outages but I exhausted my tools to verify the dates manually from my end and that I was able to credit you for the days that I was able to check. Please know that for credits, we can only process them for valid reason like service outage, or erroneous billing.

Thank you very much for letting us know regarding with this concern for today, we would really wanted to ensure that we can help our customers to our best of abilities. We are currently experiencing unplanned system maintenance as for today and this affects mostly all of us. Rest assured that our technicians are already working to resolve this as soon as possible.

Sample chat.

11:00 Thank you for chatting with Frontier. This is Gene. I am an Account Service Expert. Who am I chatting please?

11:02 I hope I didn’t lose you yet, are we still connected?

11:04 Can you send me a message to confirm if we are still connected?

11:06 Please let us know if you can see this message.

11:06 Hi! I’m Romeo, one of the supervisor. I’ll be taking over this chat. I wanted to make sure your concerns are addressed. Are you still with us?

11:08 My agent had to be freed up to answer another chat waiting. I just want to make sure that you have me here if ever you have any concerns. Are you still on this chat?

NO TV AVAILABLE:

Thank you for your interest in adding TV service. I'd like to set proper expectations first that due to the Covid-19 pandemic, we are currently prioritizing Internet and phone services as means of communication during these times, thus adding of TV service is temporarily place hold. We'd be happy to let you know as soon as we are able to return normal business offers for TV services.

For the meantime, may I suggest an alternative which is DISH TV service or going with Streaming instead?

DISH TV has affordable packages with variety of channel availability.Streaming service on the other hand is the cheapest option, because you won't be needing to pay monthly for TV set top boxes and HD boxes. You can stream movies, music, TV programming or watch live TV via Sling TV, Philo, Fubo and more. I can send you a linkwhere you can view your options, its https://frontier.com/streaming-services. We can send you an email after this chat that can help you learn more about Streaming options too if you like.

RSN

Thank you for bringing this up to our attention, XXX. I totally understand how the notice bothers you and this concerns me as well. I also love watching variety sports events as well as magazines, documentary and discussion programs of my favorite athletes and players.

I hope you don’t mind providing me where specifically, did you see the notice so I can take note and provide feedback?

Alright. I really appreciate you for taking a bit of your valuable time to raise this concern to us. To tell you honestly so far, we have not received official news nor any updates from the management regarding the availability of Fox Regional Sports Network and its related channels in Frontier.

Frontier is doing its best to negotiate with the Network whether it will continue or decommission its contract with us. The decision would be up to Fox Regional Sports Network and not a Frontier Communications action. No worries! Since you are our valued customer, you will indeed receive an email with detailed information on September 1, 2020 for the status of the said channel.

What I would definitely do is place a comprehensive documentation regarding your concern and rest assured, we will be able to notify you once the agreement has been finalized.

RECAP and IR QUESTION: To wrap everything up, you chatted us today about the notice you received regarding the ___. I have checked my resources here and so far, there has been no updates related to it. Yet, everything is being noted and tracked and will surely notify you once we receive any related updates. My goal is to ensure your satisfaction. Have I addressed the reason for your chat today?

CALL LOGS using online account:

let the cx open his/her online account. go to account summary. then go to services.

VALID CHARGE

I understand that you'd like to have the broadband processing fee waived, Douglas. In as much as I'd like to, my hands are tied, because this is indeed a valid charge.

This does not only pertain to clicking the button on the computer and cancel out the account but this also covers the work done to deactivate the service in the wire center. I hope you understand.

downtime spiel

Hi, Tom. As of the moment, we are having system upgrades and maintenance, making changes and/or orders impossible and processing of payments as well. Our tools are not working, and are on freeze. I invite you to please chat us back on Monday, so we can make changes in the account. Would that be alright?

Just want to set you proper expectation that we are currently experiencing unplanned system maintenance as for today and this affects mostly all of us. This may take some time but no worries rest assured that our technicians are already working to resolve this as soon as possible.

-- PHONE BOOK-- Book request may also be submitted at www.Frontier.com and click on the ORDER PHONE BOOKS link at the bottom of the page. Customers may fill out an online form and submit it to request directories.

KID: FONE-1-2411

-- TRANSCRIPT -- You should see a printer icon on this chat box. You may click it as it would ask you to save the chat on either a note pad or a document app (microsoft word for windows or Docs for Apple).Then you should be able to save it from there as you can cancel the printing option

-- ELL FORMAT -- ELL: Date Created: 11/14/2020 || Agent Name & Lan/Corp ID: Lara Danica Ferniz/ v_ldf001|| Account Holder: RONALD LONG || BTN w/ Sequence number: 817-251-9363-053117-5 || Who Chatted: Ronald || CBR/CBN: 9526078199 || Best time to call: anytime || Escalation Category: Order || Sub Category: remove extra service|| Detailed steps taken: tried to cancel HBO max using change order tool but after clicking Keep service, no video tab to cancel the HBO max || Why ELL is needed: No option in removing HBO max || Issue :Customer wants to remove his HBO Max subscription. || Advised 24 hr contract?:YES || State: CT || CHAT ID: 386473162824288866

REMOTE

I totally understand that you want a replacement remote, XXX. However, Frontier only issue one free remote and it was given by the time you started service with us. The warranty covers the replacement of the remote, only if at the time it was issued, the equipment was found out to be defective. Processing a remote is a different case. A service order is required to be created so we can send a new one out. ​Requests for additional remotes beyond the one that comes with the DVR/STB are available for purchase.

I believe you were able to use the remote to its full capacity. Moreover, each equipment has a specific life span and it's normal for it to get worn out along the way. I get your point, XXX however, there are certain limitations as to what we can provide. The only option for me to process a remote for you is by creating a service order, for which a one time charge of $14.99 applies for the remote and an additional $10 for the delivery fee.

If cx is insistent of having the said fees waived, check tenure with company and ask to give one time courtesy credit for the remote

I believe you were able to use the issued remote and now that you're able to take advantage of it until it's completely worn out, the only option for me to send one out is by processing an order.

We normally don't give out remotes for free, and we can only go as far as to giving you a one time courtesy to have the charge for it credited. I'll take care of the remote charge but please be advised that the equipment delivery and handling fee of $10 will still apply. That is the least we can do for you, XXX.

Since we will be shouldering the charge for the remote, the $10 delivery fee will just be added on your next bill, along with the credit that I'll be making in lieu to the ordered remote.

If ever cx threatens to cancel over this or mentions of getting cheaper offers from other competitors,

It saddens me that it has come up to be this way, Matthew. Believe me, I really want your concern to be settled but I'm unable to if only one will meet halfway. I am a consumer as well and know that every penny counts, but please understand that there are valid charges that needs to be imposed to also keep the business running. I believe I have given you the option of what we can take care here on our end, and since we did not agree to crediting the remote and having the delivery fee charged on your next bill, I'm not making any changes in your account.

We do have our Loyalty department, perhaps they can do something about this, considering you've been with us for almost 7 years now, Matthew. They can be reached at 1-800-921-8101. Business hours will be from 9:00 AM to 11:00 PM, EST (Mondays to Fridays).

Please do give our Loyalty department a call at 1-800-921-8101, as they can perhaps be able to give you what you're requesting.

INTERNET SPEED

Bandwidth is the maximum rate of data transfer across a given path. Think of it like a water pipe in your home. If the sprinkle system, shower, dishwasher, and washing machine are all using the same water pipes at the same time, the water pressure will slow down. The same applies to the internet when people connected to the same network are streaming videos on a few TVs and/or mobile devices, online gaming, or using a couple tablets/PCs working for homework. There will be a difference in speed quality when there are multiple devices connected. Remember, the smaller the pipe, the longer it'll take for data to travel from the device to the internet.

BROADBAND PROCESSING FEE - FONE-1-529

I do get where you're coming from, XXX. I apologize that you were not informed beforehand about this charge. I understand how you're reacting right now, as I'd also feel the same way if I were in your shoes. However, the broadband processing fee does not only pertain to clicking a certain button for the permanent disconnection of your services. Also, going back to the terms and conditions that you agreed upon signing up with us, the said fee will be charged when you disconnect the service. To be honest, my hands are tied and if only I can have this removed for you, I would have done so, taking into consideration that you were not properly informed/expectations were not set properly.

Customers who deemed to cancel their accounts will incur the $9.99 broadband processing fee, which serves as the disconnection fee. This fee is to cover the cost of processing the disconnection of your service at the central office or remote facility.

This does not only pertain to clicking the button on the computer and cancel out the account but this also covers the work done to deactivate the service in the wire center.

INTERNET INFRASTRUCTURE SURCHARGE - FONE-87-9463

It's the Internet Infrastructure Surcharge for $3.99. This fee is to defray some of the costs of maintenance of the local network.

This is a Frontier fee that supports continued maintenance of our local network infrastructure used to provide Internet service. As a result of increased bandwidth utilization, demand for services and other requirements, Frontier must also regularly repair and augment this network at significant expense. The amount was determined based upon Frontier’s ongoing analysis of the costs incurred to provide 24x7 support of our local network infrastructure.

That is because through the years there has been a change and so charges have also been generated or dropped. In this case, to improve our service due to cost of the current equipment and facilities, the fee enables us to continue on providing consistent quality internet service.

I sincerely apologize, XXX. I'm a consumer as well. I can tell that you have a point, however, this is really a valid charge that enables us to provide quality service.

TAX AND IRS - FONE-1-831

Frontier does not adjust taxes because this is a mandatory surcharge and Frontier handles billing and collection activity only.

Refer customer to county government offices to dispute charges

The federal income tax is imposed by The Internal Revenue Service (IRS). IRS is the revenue service of the United States federal government.

The IRS telephone number is 1-800-829-1040, and they are available from 7:00 AM to 7:00 PM, Monday through Friday. The best time to call is early in the morning.

OUTAGE

To be honest, there is no exact timeline as to when the outage in your location will end. But I do know of a way on how to keep track on this and be updated.

Kindly dial 1-844-853-1530 and you'll hear a recorded message about outages in your area. You can then choose an option to receive a text message when service is restored.

ACTIVATION FEE

The activation fee is a valid charge and we can't override the system to have it removed. Our tools are designed in a way to determine whether there'll be a need for a technician or not. In your case, tech visit is required, hence the one time charge of $85 for the activation fee is incurred should you proceed with this change. We will send out a well-trained technician to do all the necessary work and the activation at the central office's connection point will also be processed. This way, you'll get the speed you're provisioned for and internet usage will be fully maximized.

Additional information if this helps. As the 500M upgrade is for full installation, the technician is responsible for completing all install instructions noted on the service order, delivering the service to the home, connecting the RG, and speed testing to monitor if you're all set for the new speed.

A technician will need to assess what equipment is needed in your home. It means, they'll be evaluating of the line in your location is capable to have the Fiber speed and if not, they will upgrade the line in your area instead so it can support a higher speed.

For only $85 we’ll send a professionally trained technician to your home to install the new speed to our router, test your service, and ensure that everything is working properly. The technician can also answer any questions you may have about the service at that time. To make things easier for you, you don’t have to pay for this today. We can just include it on your first bill.

They will activate our new service from the central office, they will make sure you are getting the maximum speed with this upgrade and to avoid glitches and errors as well.

You know what XXX. Just think of it as an investment. You will just have to pay one time for a lifetime privilege with symmetrical speed where the other provider doesn't have.​