Defective Items

Hello from Amazon Selling Partner Support,

We understand you're having issues with the 12pcs 12 Color Magnetic Fine Marker Pens' for ‘'Product Defective/Damaged.

Upon checking, please be informed that normally units that are marked unsellable due to units does not meet program requirements or the units does not match catalogue, or packaging and prep issue, the units will be marked Defective and seller has to create removals as per Amazon policy.

As per recent policy changes in Amazon, we regret to inform you that we do not have an option to check the units in Defective disposition. We acknowledge, we may provide the information in the past. However as per recent policy, we are no longer permitted to check the units in Defective disposition. However, you have the option to create a removal order to manually inspect all items for defects. If any items are not defective or damaged, you can resend them to Amazon.

If your ASIN units were marked as Defective, we are unable to provide images or flip them to sellable disposition.

Unfulfillable or unsellable inventory will require a removal order where standard FBA removal fees apply. If you do not remove this inventory after 30 days of being identified as unfulfillable or unsellable, Amazon may dispose of it.

In this case we request you to create removal order for the impacted units from the FC.

For more information about Remove inventory (overview), click on below link to refer: https://sellercentral.amazon.com/help/hub/reference/G200280650

To know about the Remove inventory automatically, click on below link to refer: https://sellercentral.amazon.com/gp/help/G200678710?referral=A2IOX3AM9O4HO1_A1ABT0W6ZEBLAP