1 If is not available in the caller panel information, ask for the reference number

2 Pull up the transaction and verify both the sender;s name and receiver's name

3 Review the Amend History Tab and Pull up the customer profile.

4 Click on the New Consumer Support Case

5 Is the receiver remains the same person?

6 May I have the street address and date of birth please

7 Process and Confirm the changes

8 Customer, your transaction has been successfully amended, please advise that the receiver needs to have a valid ID and the same Reference Number to pick up the money.

10 For your future reference, you can actually use our Self Service Portal our you can go directly to www.moneygram.com/helpcenter to amend your receiver's name, cancel transaction to get a refund and check the transaction status without the need to contact MGI Call Center.

11 Close the case.