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Hi, you’re now chatting with Miah. I’ll review the details you’ve shared with the bot and will be back with you as soon as possible. 😊

Hi, you’re now chatting with Miah. I’ll review the details you’ve shared with my colleague and will be back with you as soon as possible. 😊

May I please take your full name to make sure I am speaking with the account holder?

I got it. As you are now on the retentions team, allow me to help you with your concern. Let me go ahead to review your account and check the best deals with the best discounts you have.😊 One moment please.😊

GENERAL QUESTIONS

  1. Can you please confirm the email address registered on the account?
  2. Can you confirm the mobile number registered on the account?
  3. Can you tell what package are you subscribed to?

FINANCIAL QUESTIONS

  1. Can you confirm what was the last bill value?
  2. Can you confirm when is your next bill due?
  3. Can you confirm the last four digit of your bank account number?
  4. Can you confirm which date does your direct debit usually comes out?

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A

►Thank you so much for patiently waiting, Jamie! Upon checking your account, I've seen offers that you might want to consider. Here are the details:

Which one do you prefer?

►Whilst I'm in the process of finalizing your request I've seen offers that you might want to consider. Here are the details:

Let me know what you think?

►You're very much welcome! We value your feedback, again my name is Jazz, please take a moment to complete our survey based on how I assisted you today. Take care, Jamie. 👋