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TRANSITION TO HOLD:
USE THIS AS FIRST HOLD TO PROCESS
- I'll be needing one moment as I will now implement that change to your account. Kindly stay connected with me for 2 to 3 minutes, I will update you as soon as possible.
- Please stay connected with me as I'll check this for you!
- Thanks for letting me know! Let me check this on your account and I'll get back to you!
- Allow me to check this with my support team. Please stay connected with me.
- I am checking the system to see your final bill that will be generated on our end. Please stay connected with me.
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MORE TIME TO PROCESS:
USE THIS TO EXTEND YOUR FIRST HOLD
- Thanks for waiting. I kindly ask for an additional minute. Thank you for your understanding.๐
- I appreciate your continued patience. Please be assured that I am actively working on your request. I just need a few more minutes. Thank you!
- I appreciate you waiting, please know I'm still here, I need few more minutes to look into this.
- Thanks for waiting. I kindly ask for an additional minute. Thank you for your understanding.๐
- No problem. I'll be needing one moment as I will now implement that change to your account. Kindly stay on the line for 2 to 3 minutes, I will update you as soon as possible.
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TIME TO CONSTRUCT:
USE THIS IF YOU NEED TIME TO CONSTRUCT AN ANSWER
- Thanks for that information. Allow me check this on my end and I'll get back to you. ๐
- Good questions. Let me go ahead and answer those one at a time. ๐
- Appreciate for letting me know. I need to check this on my end. Can I hold you for just 2-3 minutes? ๐
- Those are good questions! Let me answer them one by one. ๐
- Fully heard you. Now, let me send you some key Information you should know. ๐
- I do appreciate for sharing these details to me. Let me give you some details that you'll be needing with. ๐
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LOOKING FOR DEALS:
USE THIS WHILE MAKING A PACKAGE
- Let me quickly check your account. Youโve stayed with us for a reason, and I want to make sure youโre still getting the best value.
- Just give me a second whilst I look into what I can offer you.
- Thanks for patiently waiting! I'm still looking for a deal. I'll be back within 2-3 minutes.
- Thank you! Please stay connected while I check the available deals for you.
- Iโm still here, just digging for the best possible offer for your account.
- Apologies for the wait, Iโm doing my best to secure something that truly matches your needs. Please stay connected.
- Sorry for the wait ๐ Iโm just finding the best offer for youโplease stay with me.๐
Use the Hold Scripts below in Order/Sequence to help you to avoid having Non-Talk Time.
No worries, these are ready-to-send Hold Spiel and specialized for each process that we are using daily.
MOVERS - M&T:
BEFORE PRESENTING OFFERS or NEED TIME TO PROCESS
- Thanks for your patience. I am currently transferring your services to your new premise. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your move request. Please stay with me, I will update you as soon as possible.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your move will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your move request. I'll back with the finalised details and recap. Thanks for your long patience!
MOVERS - M&T:
NEW CONTRACT ADDING SERVICES
- Thanks for your patience. I am currently adding your new services to your new premise. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your move request as I am adding the right codes to your new property. Please stay with me, I will update you as soon as possible.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your move will be no errors in the future. I'll be back within 2-3 minutes.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your move with newly added services will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your move request. My support team is currently handling your move with new services added on your account. I'll back with the finalised details and recap. Thanks for your long patience!
MOVERS - M&T:
NEW CONTRACT REMOVING SERVICES
- Thanks for your patience. I am currently removing the correct services based on your new contract for your new premise. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your move request as I am removing the right codes. Please stay with me, I will update you as soon as possible.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your move with newly contract will be no errors in the future. I'll be back within 2-3 minutes.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your move with newly added services will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your move request. My support team is currently handling your move with new contract added on your account. I'll back with the finalised details and recap. Thanks for your long patience!
DISCONNECTION:
THIS APPLIES TO ANY LOB FOR DISCONNECTION PROCESS
- No problem. I'll be needing one moment as I will now implement that change to your account. Kindly stay on the line for 2 to 3 minutes, I will update you as soon as possible.
- Thanks for waiting. I kindly ask for an additional minute. Thank you for your understanding.๐
- I appreciate your continued patience. Please be assured that I am actively working on your request. I just need a few more minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your disconnection request. My support team is currently handling your disconnection your account. I'll back with the finalised details and recap. Thanks for your long patience!
RETS - RECONTRACT:
RENEWING SERVICES (NO CHANGES)
- Thanks for your patience. I am currently renewing your account based on the new contract. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your renewal request. Please stay with me, I will update you as soon as possible.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your renewal will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your renewal request. My support team is currently handling your new contract on your account. I'll back with the finalised details and recap. Thanks for your long patience!
RETS - RECONTRACT:
ADDING SERVICES
- Thanks for your patience. I am currently adding the new services based on your new contract on the account. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your renewal request as I am adding the right codes. Please stay with me, I will update you as soon as possible.
- Thanks for holding tight! I'm currently working on your request to add the appropriate codes for your new contract from the account, since we are updating your preferred services for the new contract. Please stay connected with me.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your newly added services will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your renewal request. My support team is currently handling your new contract on your account. I'll back with the finalised details and recap. Thanks for your long patience!
RETS - RECONTRACT:
REMOVING SERVICES
- Thanks for your patience. I am currently removing the correct services based on your new contract on the account. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your renewal request as I am removing the right codes. Please stay with me, I will update you as soon as possible.
- Thanks for holding tight! I'm currently working on your request to remove the appropriate codes for your new contract from the account, since we are updating your preferred services for the new contract. Please stay connected with me.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your newly contract will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your renewal request. My support team is currently handling your new contract on your account. I'll back with the finalised details and recap. Thanks for your long patience!
SALES:
PROCESSING ORDER:
- Thanks for your patience. I am currently processing your new services. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your new order request as I am adding the right codes. Please stay with me, I will update you as soon as possible.
- Thanks for holding tight! I'm currently working on your request to process the appropriate codes for your account, since we are updating your preferred services for the new contract. Please stay connected with me.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your newly account will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your renewal request. My support team is currently handling your new contract together with your new account. I'll back with the finalised details and recap. Thanks for your long patience!
SALES - EBB:
VALIDATION OF DOCUMENT:
- Thanks for letting me know! Allow me to check this with our validation team. Please stay with me, I will update you as soon as possible.
- Thanks for patiently waiting! As of now, we are validating your document that you've sent. Please stay connected.
- Thanks for holding tight! We are currently waiting the document that will be needed to verified. Please stay connected with me.
- I appreciate your continued patience. Please be assured that we are actively verifying your document ensuring that your account will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your request. My support team is currently handling your document. I'll back with the finalised details and an update. Thanks for your long patience!
SALES - EBB:
REGULAR TO EBB:
- Thanks for your patience. I am currently changing your services based on your new contract on the account. Please stay connected and I'll get back within 2-3 minutes.
- Thanks for patiently waiting! As of now, I'm still working on your renewal request as I am changing the right codes. Please stay with me, I will update you as soon as possible.
- Thanks for holding tight! I'm currently working on your request to add the appropriate codes for your new contract from the account, since we are updating your preferred services for the new contract. Please stay connected with me.
- I appreciate your continued patience. Please be assured that I am actively working on your request and ensuring that your newly services will be no errors in the future. I'll be back within 2-3 minutes.
- I do apologies for the long wait. Rest assured that I'm still working on your renewal request. My support team is currently handling your renewal on the account. I'll back with the finalised details and recap. Thanks for your long patience!