Update/Change Shipping address

UPDATE/CHANGE SHIPPING ADDRESS ACKNOWLEDGEMENT/ EMPHATHY I'll be glad to help you to make any changes to your order, let me check if I can still update your shipping address. VERIFICATION NO DETAILS In order for me to address your concern properly, may I have the full name, email address and shipping address on your order? AUTHENTICATED In order for me to address your concern properly, may I know who I am speaking with? NOT AUTHENTICATED In order for me to address your concern properly, may I please verify the full name of the person the order is being shipped to and the shipping address on the order? Thank you for providing your information! Who the pleasure am I speaking with? ORDER NUMBER NOT PROVIDED X, would it be okay if I asked for your order number? Please HOLD 1 Thank you, X. Do you mind holding 1-2 minutes while I check if we can still update you shipping address? Please RESOLUTION ALLOCATED Thank you for patiently waiting, X. As see here we still have time to change your shipping address. Before I proceed I want to set your expectation that there may be a changes with the charge on the order once the address is change due to tax charges. Shall we still proceed? X, would it be okay if I asked for your new shipping address? Please RELEASED Thank you for patiently waiting, X. I regret to inform you that we are unable to change the shipping address in your order as it has already been processed in our system. Unfortunately, our system has only 30-minutes remorse period. Please contact us back within 24-48 hours so we can process a replacement with the correct shipping address. X, I understand that this may not be the outcome you were hoping for, and I apologize for any inconvenience this may cause. Please be assured that we are constantly working to improve our processes to better serve our valued customers like you. PROCESS ALLOCATED I'm so glad that the shipping address for your package has been updated, X. Your package is expected to be delivered in no later than X and you will receive an email confirmation within an hour. RELEASED X, please contact us back within 24-48 hours so we can process a replacement with the correct shipping address. insert compliment & recommendation here CLOSING CLOSING (QUESTIONS) Thank you so much, X! Is there anything else that I can help you with today? You're welcome, X! Is there anything else that I can help you with today? CLOSING (PROCESSED) Thank you so much for choosing Victoria's Secret and for being our loyal customer, X. I appreciate you for allowing me to assist you with updating your shipping address. And I hope you enjoy the rest of your day! CLOSING (GENERAL) Thank you for choosing Victoria's Secret and for giving us the opportunity to serve you, X. We will continue to work hard to improve our processes and provide you with the exceptional service you deserve.