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Requesting a phone call

(The seller is requesting to call them) *Resolved

Hello from Amazon Selling Partner Support,

I hope that you are doing well, my name is Frances and I will be assisting you today. Thank you for providing the required information. As I understand you are requesting a phone call. We sincerely apologize for the inconvenience this may have caused as we know the impact of this to you and your business. Rest assured that this case is handled carefully to provide you with the best resolution.

Please know, you can request a call from us seven days a week between 5:00am and 6:00pm Pacific Time. To request phone calls from your Seller Central account you can use the "Call me now" feature through below steps:

  1. Click on "Contact Seller Support" button in the "More ways to get help" box found on the right side of Help pages. Or you can simply use the "Contact Seller Support" link available at the bottom of all Seller Central pages.
  2. Select the service and then select the issue for which you require our help
  3. Select "Phone" tab
  4. Select your country
  5. Enter your phone number and Extn. (if any)
  6. Check "+ This issue is urgent and requires immediate attention", box if required
  7. Click on "Call me now" button

Kindly know, we will call you and assist with your questions and concerns. It was a pleasure assisting you today, have a nice day ahead!

• Critical Information: The seller is requesting to call them • PWF followed: Account Settings Account Setup Everything Else • Tools/SOP used: phrase_phone_us • Transfer/PAA reason: N/A • Seller Dissatisfaction: N/A • Andon reason: Case review