Jasmin

Jasmin Castillo, 08 Mar. 2024 , 12:40am Agent

T-Mobile, 08 Mar. 2024 , 12:40am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 08 Mar. 2024 , 12:40am Let’s work on your request. [Read]

T-Mobile, 08 Mar. 2024 , 12:40am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 08 Mar. 2024 , 12:42am Hi Jasmin, This is Cedrick from T-Mobile, how may I help you? [Read]

Jasmin Castillo, 08 Mar. 2024 , 12:42am Good morning my name is Jasmin Castillo I just made a payment for the past due amount that was scheduled for today I am trying to set up a new payment arrangement and it won’t let me can you help me

Jasmin Castillo, 08 Mar. 2024 , 12:43am Since I never took the payment I made it myself before another bill comes trough then I won’t have enough for the phone bill

Cedrick, 08 Mar. 2024 , 12:43am Thank you for letting us know about your concern Jasmin. [Read]

[Privately] Khim, 08 Mar. 2024 , 12:43am Follow PA cflow
Don't forget to ack cx ALWAYS [Sent]

Cedrick, 08 Mar. 2024 , 12:44am I appreciate you making a payment Jasmin. I'm checking your account already. [Read]

Jasmin Castillo, 08 Mar. 2024 , 12:45am Thank you yes and if you can help me with a new payment arrangement

Cedrick, 08 Mar. 2024 , 12:45am You're welcome. No worries! I am here to help you out, Jasmine! [Read]

Jasmin Castillo, 08 Mar. 2024 , 12:46am Thank you yes I had to make the payment since money is tight don’t want something else to come through then I don’t have the money for the phone bill

[Privately] Kim, 08 Mar. 2024 , 12:47am Heads Up! ♥ (Do not send directly to the customer)

Cx made a $131.61 today via card ending in 2318
Cx has no more past due balance
We can delete PA if needed since account is current. Next due date is by 3/16/2024 [Sent]

Cedrick, 08 Mar. 2024 , 12:47am Great news! Since you settled your past due balance already, it makes your account current already! We can now set up a new arrangement for you! But first let me remove the current one on your account. Sounds good? [Read]

Jasmin Castillo, 08 Mar. 2024 , 12:47am Yes thank you

Cedrick, 08 Mar. 2024 , 12:48am You're welcome Jasmin! While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Jasmin Castillo, 08 Mar. 2024 , 12:48am Well we recently moved and the network signal here is not so good so we been using WiFi only

Cedrick, 08 Mar. 2024 , 12:50am Thank you for that. We will also check on that for you Jasmin. [Read]

Cedrick, 08 Mar. 2024 , 12:54am I appreciate you for giving me enough time, Jasmin! Great news! I was able to remove the current payment arrangement on your account, we can now set up a new payment arrangement on your account. I can help you out with that one, but to set clear expectation there is a $10 support fee. I want you to save some fees and send you steps on how you can set it on your end. May I kindly ask which one works best with you? [Read]

Jasmin Castillo, 08 Mar. 2024 , 12:54am Yes

Jasmin Castillo, 08 Mar. 2024 , 12:54am Send me the steps

Cedrick, 08 Mar. 2024 , 12:56am Sure thing Jasmin! [Read]

[Privately] Khim, 08 Mar. 2024 , 12:57am Here is the steps:

Open the app and tap BILL.
Scroll to and tap Payment Arrangement.
Tap Continue and view the Amount. The amount due will default to the minimum payment
necessary to be eligible for a payment arrangement.
Tap Payment installments to setup an arrangement.
Tap Payment Method and Add Bank/Card.
Tap Continue and read Terms & Conditions.
Tap Agree & Submit. [Sent]

Cedrick, 08 Mar. 2024 , 12:58am Here is the steps:

Open the app and tap BILL.
Scroll to and tap Payment Arrangement.
Tap Continue and view the Amount. The amount due will default to the minimum payment
necessary to be eligible for a payment arrangement.
Tap Payment installments to setup an arrangement.
Tap Payment Method and Add Bank/Card.
Tap Continue and read Terms & Conditions.
Tap Agree & Submit. [Read]

[Privately] Khim, 08 Mar. 2024 , 12:58am While setting up a payment arrangement on your end. Let's work on with your network concern. May I kindly confirm the new address please? [Sent]

Cedrick, 08 Mar. 2024 , 12:58am While setting up a payment arrangement on your end. Let's work on with your network concern. May I kindly confirm the new address please? [Read]

Jasmin Castillo, 08 Mar. 2024 , 12:59am It won’t let me it is stuck on the one from today it says processing

[Privately] Khim, 08 Mar. 2024 , 01:00am Oh! I see thank you for letting me know. Kindly log out with your app and log in again to see the changes. Let me know if you able to set up a new arrangement after? [Sent]

Cedrick, 08 Mar. 2024 , 01:00am Oh! I see thank you for letting me know. Kindly log out with your app and log in again to see the changes. Let me know if you able to set up a new arrangement after? [Read]

Cedrick, 08 Mar. 2024 , 01:03am Or kindly log out and clear the cache of the t-mobile app then re-log in again. Let me know if this works Jasmin. [Sent]

Cedrick, 08 Mar. 2024 , 01:37am We appreciate you answering the call, Jasmin! Great news, we are able to set up a new arrangement on your end. The 1st installment is set on 03/21 for the amount of $142.30, the 2nd installment is on 04/04 for $142.29. You can also see it on your app or using this link. We will also set up a follow up on your account as well tomorrow to check if there is an improvement of your network after submitting a ticket. Here is the ticket number 89746252

https://www.t-mobile.com/support/account/payment-arrangement

We here in T-Mobile, we are happy to help you resolve your concern today. Thank you and be safe! Bye now! [Sent]