Offline Notepad
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BRP / Authorized (PORT-IN)
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BRP/AU/Number Owner: ______called in asking assistance regards port in
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Accessed the account using account pin // Last 4-digits of SSN with OTP verified
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Verified porting number/s
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Discussed fallout/s
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Customer provided information
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Provided port in advisements
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Modified request, got confirmation and informed customer
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Performed mobile number change
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Porting number now shows active on the account
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Informed customer, customer acknowledged
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Customer got disconnected
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End of call
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Sent (T-Mobile App/T-Life App) link on the line ____ via Atlas
TMO Rep (PORT-IN) WIRELESS
- Rep ____ from ____ called in asking assistance regards port in
- Accessed the account using verification token
- Took over the call
- Spoke with account owner ____
- Discussed fallout/s
- Customer provided information
- Provided port in advisements
- Modified request, got confirmation
- Advised that porting number now shows active on the account
- Customer acknowledged
- End of call
WIRELINE
- Rep ______ from ______ called in asking assistance regards to wireline port in request
- Accessed the account using verification token
- Took over the call
- Spoke with account owner Joseph Dionne
- Discussed fallout
- Customer provided information
- Provided port in advisements
- Modified request, got PI Request Acknowledgement
- Advised to keep lines active if additional info needed
- Customer acknowledged
- Provided NTC Hotline and HOOP
- End of calls
TMO Dealer (PORT-IN)
- Dealer_____called in asking assistance regards port in
- Accessed the account using dealer's information
- Discussed fallout/s
- Customer provided information
- Dealer already provided port in advisements
- Modified request, got confirmation
- Advised that porting number now shows active on the account
- Dealer acknowledged
- End of call
BRP / Authorized (PORT-IN)
-
BRP/AU/Number Owner: ______called in asking assistance regards port in
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Accessed the account using account pin // Last 4-digits of SSN with OTP verified
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Verified porting number/s
-
Discussed fallout/s
-
Customer provided information
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Provided port in advisements
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Modified request, got confirmation and informed customer
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Performed mobile number change
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Porting number now shows active on the account
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Informed customer, customer acknowledged
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Customer got disconnected
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End of call
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Sent (T-Mobile App/T-Life App) link on the line ____ via Atlas
Customer - Need to contact OSP (PORT-IN)
- BRP/AU/Number Owner: ______called in asking assistance regards port in
- Accessed the account using account pin // Last 4-digits of SSN with OTP verified
- Discussed fallout/s
- Customer same information from port
- Customer don't have other information
- Tried to walkthrough but (no option to get information/customer don't have access
- He/she is the account owner from old carrier
- Offered to call old carrier, customer agreed
- Called ____, got rep ____
- Discussed reason of call
- Conferenced the call
- Rep provided information
- Provided port in advisements
- Modified request, got confirmation
- Porting number now shows active on the account
- Informed customer, customer acknowledged
- Customer got disconnected
- End of call
Customer - with Walkthrough (PORT-IN)
- BRP/AU/Number Owner: ______called in asking assistance regards port in
- Accessed the account using account pin // Last 4-digits of SSN with OTP verified
- Discussed fallout/s
- Customer same information from port
- Customer don't have other information
- Walkthrough customer to get the information via ____ App/Website
- Customer provided information
- Provided port in advisements
- Modified request, got confirmation
- Porting number now shows active on the account
- Informed customer, customer acknowledged
- Customer got disconnected
- End of call