- AND JUST TO MAKE SURE I HEARD IT CORRECTLY...

- EXPLAIN WHAT IS BEING DONE

- PROPERLY EDUCATED THE CUSTOMER

- "I'M READY FOR THE CARD NUMBER, TELL ME WHEN YOU'RE READY PLEASE"

- THE CUSTOMER APPRECIATED THE CALL AND PROMISED TO FOLLOW THE AGENTS INTSTRUCTIONS.

////////////////////////////////

ACCT#: 5430329
- "JUST TO CLARIFY YOU'VE PROVIDED ME THE LPN..."

///////////////////////////////

WHAT'S THE CALL ABOUT?
- WANT TO PAY THE BILL
~~~~~~~~~~~~~~~~~~~~~~~~~
FULL NAME
- KIMBERLY MARGEUM

LPN
- ATPV7493

STATE
-

ACCOUNT
-

PHONE
- 

ADDRESS
- 

EMAIL
- 
~~~~~~~~~~~~~~~~~~~~~~~~~