CID · Offline Notepad

CID: d0afde57-9937-4b8a-9976-aab0e52b69b7 Account number: 333564901 Identity of the chatter: AH Name of the chatter: Hannah DPA STATUS: PASSED DPA TIME STAMP: 19-12-25 15:47:39 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : i want to cancel my contract when it fibishes on 30th hjan. i will ve movingbto vodapgond

RESOLUTION: cx is unresponsive// cx went idle BE: N/A SP#:

CID: 85b262d9-a42d-4c5d-aa8e-3559fad0ad8c Account number: 405867101 Identity of the chatter: AH Name of the chatter: Sue DPA STATUS: PASSED DPA TIME STAMP: 20-12-25 08:25:31 Contact number update status: Verified Email address status: Verified CJM : (C-201225118) WO: 67953349 QUERY : Leaving RESOLUTION: accept ofer £90/Month including TNT Sky sports Mega Tv, Exclude phone BE: Bill Bill Billing Due Amount Run Date Date 1 58.78 6/01/26 22/01/26 2 90.00 5/02/26 23/02/26

CID: fc496f0f-556b-49e6-9156-cdcfe3ef676d Account number: 301058704 Identity of the chatter: AH Name of the chatter: Colin DPA STATUS: PASSED DPA TIME STAMP: 20-12-25 12:32:20 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 12516331 QUERY : Leaving RESOLUTION: accept offer Broadband upgraded to M500 for just £28/Month BE:
Bill Bill Billing Due Amount Run Date Date 1 23.52 6/01/26 23/01/26 2 28.00 5/02/26 23/02/26

CID: 1cd60cde-0c37-47c9-bf61-9775ff6f604b Account number: 307630901 Identity of the chatter: AH Name of the chatter: Stephen DPA STATUS: FAILED DPA TIME STAMP: Null Contact number update status: Verified Email address status: Verified CJM : 2012251861 WO: N/A QUERY : Want to downgrade or cancel my package as the current cost is ridiculous. RESOLUTION: DPA FAILED BE: N/A

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CID: b989d64e-fa3e-4a23-8407-26eaf6e11b0b

Account number: 710914102 Identity of the chatter: AH Name of the chatter: Rachel Smith DPA STATUS: PASSED DPA TIME STAMP: 20-12-25 13:23:37 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 36577539 QUERY : My contract has ended I need to renew or leave RESOLUTION: accept offer upgraded to 1 gig broadband and remove Tv package and landline for just £30/Month BE: Bill Bill Billing Due Amount Run Date Date 1 3.08 14/01/26 2/02/26 2 30.00 14/02/26 2/03/26

CID: f3bad057-97d6-4b56-b734-cec9cf8df6ac Account number: 723843002 Identity of the chatter: AH Name of the chatter: Nathan DPA STATUS: PASSED DPA TIME STAMP: 20-12-25 15:52:18 Contact number update status: Updated Email address status: Verified CJM :N/A WO: N/A QUERY : looking for a cheaper price as i am on PIP RESOLUTION: cx went idle on presentation scripts//NFAT BE: N/A

DECEMBER 22

CID: 2ebebadc-c25f-4f77-ab54-4c54708469ef Account number: 948171004 Identity of the chatter: AH Name of the chatter: Ben DPA STATUS: PASSED DPA TIME STAMP: 22-12-25 08:03:58 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 38057189 QUERY : I would like to know if my contract is ended so I can cancel unless there is a significant improvement on monthly costs RESOLUTION: accept offer for just £22/Month upgarded to m350 Broadband Sped BE: Bill Bill Billing Due Amount Run Date Date 1 3.76 9/01/26 29/01/26 2 22.00 10/02/26 2/03/26

CID: 806c80b9-bf3b-49c9-8a79-bc00946ca148 Account number: 684340404 Identity of the chatter: AH Name of the chatter: Jing xing DPA STATUS: PASSED DPA TIME STAMP: 22-12-25 09:51:06 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 23347589 QUERY : Current contract ends Feb 13th, giving notice today to leave at the end RESOLUTION: cx accept the offer upgradd tp M350 for just £22/Month on a new 24 months BE: Bill Bill Billing Due
Amount Run Date Date
1 19.62 29/12/25 12/01/26
2 22.00 27/01/26 12/02/26

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CID: 19ac7b5e-d5b9-40a8-b5a3-8a6a54c74130 Account number: 619711604 Identity of the chatter: AH Name of the chatter: Callum DPA STATUS: PASSED DPA TIME STAMP: 22-12-25 11:44:43 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 23347989 QUERY : My contract is due to expire in January 2026. However, on 18th November you emailed me saying you have extended my current price and deal another year. Does that mean that my contract finishes on 7th January 2027 now? and how would I cancel the membership around that date? RESOLUTION: cx accept offer same package currently have for just £40/Month on an new 24 months BE: Bill Bill Billing Due Amount Run Date Date 1 37.84 30/12/25 16/01/26 2 40.00 30/01/26 16/02/26

CID: 43db034f-31e8-42ef-939f-5788ad75e1c8 Account number: 880794903 Identity of the chatter: AH Name of the chatter: Claire DPA STATUS: PASSED DPA TIME STAMP: 22-12-25 12:53:52 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 38058695 QUERY : cancelling The contract prices will run out and tge new price you have quoted us above my budget RESOLUTION: accept offer same package currently have foor just £40/Month on a new 24 month BE: Bill Bill Billing Due
Amount Run Date Date
1 32.22 13/01/26 2/02/26
2 40.00 14/02/26 2/03/26

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CID: 183b3b92-ea2f-4b64-8498-b6c16ba2b8d7 Account number: 487612801 Identity of the chatter: AH Name of the chatter: Marc DPA STATUS: PASSED DPA TIME STAMP: 22-12-25 14:19:47 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 67968758 QUERY : Not working properly RESOLUTION: cx declined the offer// aplly 30 days disconnection BE: N/A

CID: 6c6981a5-07f2-4ea2-968a-3224bb4ebef4 Account number: 72144601 Identity of the chatter: AH Name of the chatter: Roxanne DPA STATUS: PASSED DPA TIME STAMP: 23-12-25 08:02:41 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 50513029 QUERY : My contact is about to end and I would like to know what your able to offer before I decide to switch to another company RESOLUTION: cx accept offer same package currently have for just £40/Month on a new 24 months. BE: Bill Bill Billing Due
Amount Run Date Date
1 31.19- 24/01/26 16/02/26
2 40.00 25/02/26 16/03/26

CID: 761ba392-4c23-4635-b28a-cbc15df1721c Account number: 413821301 Identity of the chatter: AH Name of the chatter: SUSAN DPA STATUS: PASSED DPA TIME STAMP: 23-12-25 09:05:28 Contact number update status: Verified Email address status: Verified/Updated CJM : 231225613 WO: N/A QUERY : CUSTOMER WANTS THE SAME PAKAGE THAT WAS OFFERED TO HER ON 2/11/2025. EXCLUDE TNT SPORTS RESOLUTION: Shopping arroumd//NFAT BE: N/A

CID: 004f0ce8-d7bb-4f44-be83-d8a904418db5 Account number: 816111803 Identity of the chatter: AH Name of the chatter: Rebecca DPA STATUS: PASSED DPA TIME STAMP: 23-12-25 12:16:55 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Cancel contract confirmation RESOLUTION: cx is unresponsive//cx went idle//NFAT BE: N/A

CID: 1992aeeb-ba3e-42c0-94ad-2650e1833c97 Account number: 312813002 Identity of the chatter: AH Name of the chatter: Maureen DPA STATUS: FAILED DPA TIME STAMP: null Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : close my account Transfer to Agent Summary: I’d like to cancel because my bill is set to go up by over £100 RESOLUTION: DPA FAILED//NFAT BE: N/A

CID: 6c2704a2-d593-419d-a846-04ee45c64498 Account number: 843171604 Identity of the chatter: AH Name of the chatter: Richard DPA STATUS: PASSED DPA TIME STAMP: 23-12-25 15:28:25 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Is it possible to keep our old tv box and return the new stream box as we prefer the old one? RESOLUTION: shopping around//NFAT BE: N/A

CID: 34bb541b-3364-4de8-a6bf-3088c64fd9f9 Account number: 100712108 Identity of the chatter: AH Name of the chatter: Kirsty DPA STATUS: PASSED DPA TIME STAMP: 23-12-25 14:11:40 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : I don’t understand why Virgin doesn’t have accessibility yet RESOLUTION: cx want to change the router tv 36o box// transfer to care BE: N/A

CID: aef8dc4e-c4f1-4980-aaed-5b590895d53a Account number: 763431103 Identity of the chatter: AH Name of the chatter: Phil DPA STATUS: PASSED DPA TIME STAMP: 24-12-25 08:45:47 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Bad service never at full power impossible to contact service RESOLUTION: shopping around//ADVISED TO CALL OUR FAULTS TEAM// NFAT BE: N/A

CID: Account number: Identity of the chatter: AH/TP Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A

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