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UNAUTHORIZED TRANSACTION

CH called in to dispute a transaction/s from (paste transaction date, merchant name and amount). Customers stated that transaction/s is/are unauthorized. Advised the customer that I will file the dispute and provided the dispute summary. -Advised CH that it takes 10 or 20 BSD for PVC if they are eligible. Card replacement was processed, TF 7 to 10 business(Standard delivery), 3-5 BD FOR express shipping . CH agreed. Confirmed shipping address/delivery address for card replacement.

CALL DISCONNECTED

The call got disconnected unable to initiate ghost call spiel. The call got disconnected onset of the call, unable to initiate ghost call spiel.

DENIED CLAIM

MM is fully verified MM called in about oh his/her claim edu the mm that The claim status was denied and member wants to re-open the case.

APPROVED CLAIM

MM is fully verified MM called in The claim status was approved and the credit was already posted on ________ based on ZD# ________

STATUS OF THE CLAIM

MM is fully verified MM called in regards of his/her claim Educated the member that the status of the dispute being filed is still on going, Member will received a notification regarding with the dispute.

REBUTTAL

MM is fully verified MM called inFully verified/ mm called in not agree with the claim resolution for --- amounting to---, advice mm for rfd and rebuttal, mm okay, filed rebuttal , advice mm for the rfd timeframe, advice for the process, recap, sso, eoc

PAID BY OTHER MEANS

Verified/ Mm called in wants to file dispute for --- amounting to ---, mm stated that he already paid cash still merchant charge his card, file dispute no supporting docs, advice mm tf for resolution and tf for temporary credit, mm okay, recap, sso, eoc

NON REG E PENDING

verified/ Mm called in wants to file a dispute for non receipt pending transaction amounting to --- under ---, Filed dispute, advice mm the tf for the process, advice mm regarding pending transaction process, advice tf for TC for debit transaction 10bsd if eligible, recap, sso, eoc

PUSHBACK FOR PENDING

Fully verified/ mm called in wants to check the dispute status since transaction has already been settled on her acc- advice mm that she\ll be receiving a follow-up email, also advice with the resolution tf, unable to perform recap, sso, due to mm disconnected the call after resolution. eoc

ATM NON DISPENSE

Fully verified/ Mm called in wants to file dispute for Atm non dispense cash amounting to --- in total, Advice mm that we've already, filed dispute, advice mm the process time frame, tf for temporary credit if eligible, recap, sso, eoc

ATM PARTIAL DISPENSE

Fully verified/ Mm called in wants to file dispute for Atm partial dispense cash amounting to --- in total, Advice mm that we've already, filed dispute, advice mm the process time frame, tf for temporary credit if eligible, recap, sso, eoc

DISPUTE STATUS (vary depending on dispute status on file)

Fully verified/ mm called in wants to know the status of dispute no. ---, advice mm that dispute is in progress, advice resolution date, recap of process, sso, eoc

TRANSACTION CANCELED PENDING

Fully verified/ Mm called in stated that she still charge for canceled transaction for --- amounting to ---, filed dispute, advice mm that has to wait for the transaction to be settled for us to proceed with the process, if not settled advice mm transaction will expired within 7 bsd, advice no need to file dispute funds will automatically returned to mm account, advice tf for resolution, tf for the temporary credit if eligible, recap,sso,eoc

TRANSACTION CANCELED SETTLED

Fully verified/ Mm called in stated that she still charge for canceled transaction for -- amounting to -- filed dispute, advice tf for resolution, tf for the temporary credit if eligible, recap, sso, eoc

DIRECT DEBIT

Fully verified/ Mm called in stated that there's unauthorized direct debit transaction from ___ debit amounting to ___, mm wants merchant to be block, filed dispute, blocked merchant, advice mm process tf for 45, tf for temporary credit, recap, sso, eoc

PAY-ANYONE UT

MM is fully verified MM called requesting to file a dispute because of ut transfer happen on his/her account amounting of $___ edu the mm and we've already filed a dispute provide claim number and timeframe that it should be 45cd days provide talking points and offer sso and quick recap eoc

MERCHANDISE WAS RETURNED

MM is fully verified MM called in requesting to file a dispute because she/he purchase something from ____ amounting of ___ edu the mm and we've already filed a dispute on her/his behalf provide the claim number and the timeframe that it should be 90cd days offer sso and quick recap eoc

PAY ANYONE: INCORRECT RECIPIENT

MM is fully verified MM called in regards of the transfer that happen on his/her account that was transferred to the incorrect recipient amounting of ___ edu the mm and filed a dispute provide claim number and timeframe and provide talking points and offer sso and quick recap eoc

NON-RECEIPT GOODS AND SERVICES

MM is fully verified MM called in regards of transaction happen on her/his account that he purchase something from ____ amounting of ____ edu the mm and filed a dispute provide claim number provide timeframe offer sso and quick recap eoc

CREDIT NOT POSTED

MM is fully verified MM called in because the merchant promised that they will provide a refund but the mm still not receive it on there account amounting ___ from ___ edu the mm that we will file a dispute mm agreed and we've filed a dispute provide claim number and timeframe offer sso and quick recap eoc

DUPLICATE CHARGE

MM is fully verified MM called in regards of duplicate charge happen on his/her account from _____ amounting of ____ edu the mm and filed a dispute provide claim number and timeframe that it should 90 cd days offer sso and quick recap eoc

INCORRECT AMOUNT CHARGE

MM is fully verified MM called in because she's/he's been charge of incorrect amount from ___ edu the mm we've filed a dispute mm agreed and we filed a dispute and provide claim number provide timeframe that the process can take up to 90cd days offer sso and quick recap

TRANSFER NOT RECEIVED

MM is fully verified MM called in regarding of the transaction happen on her/his account because she/he transfer the money but the recipient didn't receive it amounting of ___ edu the mm and filed a dispute provide timeframe offer sso and quick recap.

GOOD / SERVICES NOT AS DESCRIBED

MM is fully verified MM called in regarding of she/he purchase that is have poor quality and its not correct from ___ edu the mm and offer to file a dispute and mm agreed provide claim number and talking points offer sso and quick recap