OTS- NO SWITCH DATE

As per checking further on the account, it seems that your new provider did not notify us about the switching. I want to let you know that One Touch Switch process was led by your new provider. If we are not notified about the switching or when the services was installed by new provider, your billing will still continue.

In this case, what I'll do on my end is to book a 30 days disconnection on your account as per terms and conditions. All good with this?

I really understand where you are coming from. What we'll need is the communication from the new provider. Again, I want to let you know that the One touch switch process will be managed by your new provider. We haven't received any notice or any communication from them that you are switching.

I want to remind you that One Touch Switch is managed by your new provider, who will inform us of your decision to switch. We will send you an email once they have reached out, and if you decide to go ahead with your new provider, they will notify us when your installation is complete, and your Virgin Media services will end on the same day. Your notice period will align with your installation date, ensuring you won’t experience any service interruption, and you will only be charged for the services we have provided. Please remember, if we do not receive a request from your new provider, your services will remain active with VMO2, and you will continue to be billed as usual.

Furthermore, what I can do in the account is to book a 30 days disconnection as per terms and conditions. While you are on the notice period, you can still notify your new provider that we'll need to have notification from them that the new services was already installed.