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> Name of Caller: 

> Service Location: [FLTATOR] The Capitol

> Address:228 Dixie drive tallahassee drive

> MDU Unit #: 2704

> MDU Building #:NA

> Email Address:Jaylasimmons558@gmail.com

> Call Back #: 5615672994

> MAC ADDRESS: 86:8D:8E:96:67:1E- 78:F2:38:4E:17:E0

>Make and Model: s22 ultra samsung

> Issue :

> going on for a while
> got a new tv but still the same problems
>She though her tv was the problem that's why she bough a new one

> Key Questions Asked (Probe):

> When did the issue started to happen? A few days ago
> are you encountering any error message? No
> Is this wire or wireless? wireless
> How many devices are affected? only my tv

> Trouble Shooting:

>Check registration on houston if registered enebled
>
>

> Checked Property Case: Y

> Checked Supported Elements in Infrastructure Tab: Y

> Registration Enabled: N

> Myaccount Link Provided: NA

> Link to Houston Account: NA

> Resolution:

the customer is in office and still going home. 

> Ticket Number: 378451
> Recap: N
> Survey: Y
> Name of Person Transferred to: NA