Article KA-01841
*_Savings Passes_*
IMPORTANT INFORMATION
As a customer service agent, you can resolve issues with care, empathy, and active listening. Most solutions involve redelivery or issuing a credit according to our compensation guidelines.
 
To show extra appreciation, we provide a $15 Savings Pass, sent within 24 hours and delivered by email within a week.
 
Savings Passes let customers know we value them, encourage future purchases, and create a positive experience.
Savings Passes should not be offered on sympathy orders.
 
Only one Savings Pass issued per order—not per item or CSI's.
 
Savings Passes MUST be issued on the original order, not a replacement.
 
The Savings Pass number and PIN will download into the Order Notes within 24 hours.

IMPORTANT INFORMATION
*Savings Passes should not be offered on sympathy orders.
*Only one Savings Pass issued per order-not per item or CSI's.
*Savings Passes MUST be issued on the original order, not a replacement.
*The Savings Pass number and PIN will download into the Order Notes within 24 hours.
 

*_REFUND_*
Article KA-01684

"A refund of [$XX.XX] is being processed and will apply to your original form of payment. We'll email a receipt within 24 hours."

When issuing refunds or credits, it's important to communicate clearly and avoid promising specific timelines, as processing times vary by financial institution.