Offline Notepad View raw

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32168 - AIRLINE RESTRICTIVE FARE = to check airlines basic economy fare 37184 - CAT Resolve a rejected ticket 39518 - Receipts Email Templates for Offline - (sending email to pax - TR clone) 36005 - Resolve an airline schedule change 40807-Handling Aeroflot, S7 and Utair Russian Airlines – February 2023 onwards 40855 - British Airways (125) refund for flights which were cancelled between 01 March 2020 and 31 December 2021 40769 - Traveller notification Jan 30, 2023: One combined account for Expedia, Hotels.com, and  Vrbo (non-US POS) 40432 - Amadeus Global Enhanced EVR script 40514 -CAT Airline takes over a ticket email templates 40001 - CAT residual airline credit email templates 40992 -Airline reference policies 10485 - 40969 - Sabre access ending 39518 - Receipts Email Templates for Offline  = EMAIL NEED TO SENT FOR STRAIGHT PURCHASE IN TR 36005 - 3927 -  Flight | GDS | Miscellaneous Charge Order (MCO) restrictions by airlines—Global

TICKET REJECT / EXCHNAGES 37184 - CAT Resolve a rejected ticket

  1. Help Topic - 41042 [British Airways flight cancellation due to a System Error - 23rd May 2023]   ECR 16901 - Airline policies for death, medical or military - US / CANADA LATAM pos 30521 - ECR all POS 39141 - Extenuating circumstances refunds email templates 30442 - Airline contacts for AU POS — APAC 40514 - CAT Airline takes over a ticket email templates 000003987 Flight | ASC | Understand major vs. minor ASCs—Global   EXCHANGES 36762 - Automation remarks

FOR REFUND 9584 - Airline change fee collection rules

FOR ESCALATION 3977 - Flight | ASC | Handle ASC for unresponsive airlines—Back Office & Tier 3

Here are the list of AH policy we follow for BILT, SOFI and Mastercard including the approved email template that was shared to the team.   AH Article Article Number Legacy Id Remarks About BILT travel rewards 3072 40529 About BILT Failed Scene+ or BILT points refunds 2897 40282 Refund process BILT Email templates for ticket rejects 3075 40530 Email template Ticket reject process for EPS Branded Flight bookings 2906 40292 TR process