When not to send a survey
 
There may be instances in which sending a survey is not applicable.
 Below are the only reasons for which a survey should not be sent:
Customer has declined to complete the survey.
Call has to be transferred to another department.
Agent was not able to offer the survey as the customer disconnected from the call.
Unsuccessful call back after unintended disconnect.
4K service tickets (customer will receive a repair survey)
Promotions i.e. cookware (pending shipment with distributor)
For situations where the call has to be sent to a 3rd party for a final solution, e.g. ISLO (refer to ASC if TS was declined by customer, etc.), TORP (carrier issue, app developer, etc.)