Offline Notepad View raw

Shared snapshot

✍️ONE CLICK TEMPLATE

FOR TEAM KIRK ONLY!!!

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

UNRESPONSIVE - MOVERS/RETENTIONS/OB RETAIN MESSAGING MESSAGING/SALES WEBCHAT//EBB WEBCHAT CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: QUERY: Customer want to RESOLUTION: CX is unresponsive//idle for 15 minutes//No interaction.

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

MOVERS DISCO CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: Account Number: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: QUERY: Customer want to cancel due to moving to XXX RESOLUTION: Booked disconnection. Final bill discussed. Advised to return Equipment. NEW ADDRESS: MOVING DATE: DISCO DATE: DISCO REASON: HYBRID MESSAGING PP: BE: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

M&T CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: Customer want to move the service to new address. RESOLUTION: Process house move XXX OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: Contract continuation/New contract PACKAGE: MOVERS FEE: Waived/Applied LIKE FOR LIKE BUTTON: Used/Not Available HYBRID MESSAGING PP: OLD ADDRESS: BE: OLD ADDRESS: HYBRID MESSAGING BE: NEW ADDRESS: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

QUERY CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A QUERY: Customer want to RESOLUTION: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

RETENTION DISCONNECTION/RECONTRACT/QUERY/OTS CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: QUERY: Customer wants to XXX OFFERED: MESSENGER TOOLKIT: XXX RESOLUTION: EFFECTIVE DATE: HYBRID MESSAGING PP: BE: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

OB RETAIN MESSAGING CONTACT ID: Identity of the chatter: AH/3RD PARTY Name of the chatter: ACCOUNT #: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A WO: QUERY: Customer received XXX OFFERED: £X/month for XTV, X broadband, and X chatter services with XX RESOLUTION: HYBRID MESSAGING PP: BE: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

SALES WEBCHAT SALE CID: NEW Account number: Name of the customer: ADDRESS DETAILS: QUERY: The customer wants to join VM RESOLUTION: Processed New Acquisition OTS : SUCCESSFUL/ UNSUCCESSFUL/N.A SOR Number: Email address: Contact number: Install date: WO: O2 Order Reference ID: SIM PACKAGE: PACKAGE OFFERED: £/month for X TV, X Broadband, X Chatter services for 24 months contract, £XX thereafter HYBRID MESSAGING BE: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

EBB WEBCHAT NEW EBB CUSTOMER CID: ACCOUNT NUMBER: Name (AH): ELIGIBILITY BOT VALIDATED: YES / NO QUERY: The customer wants to join and get EBB RESOLUTION: Processed New Acqui OTS : SUCCESSFUL/ UNSUCCESSFUL/N.A SOR Number: PN: EM: PACKAGE: Essential Broadband for £XX.00/month INSTALL DATE: WO: HYBRID MESSAGING BE: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

EBB WEBCHAT EXISTING EBB CID: ACCOUNT NUMBER: Name (AH): DPA STATUS: PASSED / FAILED DPA TIME STAMP: XXX ELIGIBILITY BOT VALIDATED: YES / NO QUERY: The customer wants to renew RESOLUTION: Processed Renewal PN STATUS: VERIFIED UPDATED EM STATUS: VERIFIED UPDATED PACKAGE: WO: HYBRID MESSAGING BE: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>

  <p style="margin: 0 0 10px 0; font-weight: bold; color: #E94057; font-size: 0.85em;">📋 CLICK TO COPY:</p>
  
  <textarea id="mt_raw_box" style="width: 100%; height: 420px; font-family: 'Courier New', monospace; font-weight: bold; font-size: 0.95em; padding: 10px; border: 2px dashed #E94057; border-radius: 8px; background: #FFF5F6; color: #333; box-sizing: border-box; resize: vertical; line-height: 1.4;" onclick="this.select(); document.execCommand('copy');">***************************HYBRID MESSAGING***************************

EBB WEBCHAT REGULAR TO EBB CID: ACCOUNT NUMBER: Name (AH): DPA STATUS: PASSED / FAILED DPA TIME STAMP: XXX ELIGIBILITY BOT VALIDATED: YES / NO QUERY: The customer wants to renew RESOLUTION: Processed Renewal PN STATUS: VERIFIED UPDATED EM STATUS: VERIFIED UPDATED PACKAGE: WO: HYBRID MESSAGING BE: HYBRID MESSAGING AI SUMMARY: HYBRID MESSAGING

  <p style="margin: 6px 0 0 0; font-size: 0.8em; color: #666; text-align: center; font-weight: bold;">💡 Tip: Clicking anywhere inside the box highlights and copies everything instantly.</p>
</div>