We do believe in you, and we appreciate the screenshot you've mentioned. Let me work on it. While working on this, is there anything else that I can help you with? ======================== ***** After we processed crediting the minimum payment as OTC: Good news! Payment arrangement has been created. Rest assured that your account is secured and will not be interrupted. Just in case you will receive a message about the bill, you can disregard it since we already set up the extension on the account. We highly suggest following the schedule to keep your account active. Please restart your device and let us know if it's working properly. ======================= Hi, this is Marj from T-Mobile, I'm here to help. Let's partner together to get this resolved. You can disregard the message notification generated by the system. Rest assured that your account is secured and your arrangement as well. Sounds good?