My Templates · Offline Notepad

Name Discrepancy

Hi *****,

Your request for treatment is ON HOLD because the name on your Nurx profile and the name listed on your ID do not match. Could you please confirm your first and last name?

Thanks,

-Anton

MISSING ID

Hi *****,

Thank you for using Nurx!. As part of our standard verification process you will need to upload a current valid ID such as a driver's license, passport, or school ID. You can conveniently upload an image of your photo ID in the account settings section or send it directly through this chat. Please make sure the image isn’t blurry or illegible.

Your request will remain ON HOLD until we receive and verify your updated photo ID. Once completed the hold on your request will be removed and our medical team will be with you shortly

If you have any questions or need further assistance, please don't hesitate to reach out.

Thank you! -Anton

BLURRY ID

Hi *****,

Thank you for using Nurx! I was reviewing your account and it seems that your photo ID is blurry/too dark/too bright. To ensure our medical team is treating the correct patient, we need a valid photo ID such as a driver's license, student ID (That's not expired), or passport before we can take care of you. Please upload an image of your photo ID in your account settings or directly through this chat. Once uploaded, let us know and we will get you connected with our wonderful medical team.

Thank you! -Anton

DOB Discrepancy

Thank you for choosing Nurx! There is a small discrepancy between the date of birth you've submitted in your profile and that printed on your ID. Please update the information on your account, once the information is updated to let us know and we will proceed with your request.

Thanks! -Anton

EXPIRED ID

Hi___________ ,

Thank you for using Nurx! As part of our standard verification process, we've noticed that your photo ID is currently expired. Please upload a current valid photo ID, such as a driver's license, passport, or school ID. You can conveniently upload an image of your photo ID in the account settings section or send it directly through this chat.

Your request will remain ON HOLD until we receive and verify your updated photo ID. Once completed the hold on your request will be removed and our medical team will be with you shortly.

If you have any questions or need further assistance, please don't hesitate to reach out.

Thanks! -Anton

ACTIVE SUBSCRIPTIONS

I hope you are doing well today! Upon checking your account, I can see that you have a new request for Birth Control.

However, you still have an existing/active subscription with us for XXXX that will expire on XX/XX/20XX. Do you have a New health diagnosis or any recent changes to medications you take? Do you want us to process a refill in your existing subscription now? Or are you trying to change your medication? Please let us know.

Thank you! -Anton

READY 1st ( BC, Acne , Anti AGING , MELASMA, Rosacea)

Thank you for using Nurx! A member of our medical team will be with you shortly once they've reviewed your medical history. If you have any questions or would like to add more medical information for the provider to consider while reviewing your medical history please feel free to reach out. (If this is a medical emergency, please call 911). Thank you for entrusting Nurx with your healthcare needs.

We appreciate your patience and look forward to caring for you. Once your provider writes a prescription for you, you will receive a shipping notification and your medication should arrive within a few days.

Thanks! -Anton

READY MISSING

Thank you for providing that information. A member of our medical team will be with you in a few days once they've reviewed your medical history. You may experience a slight delay due to the increase in patients requesting tele-health services.

If you have any questions or would like to add additional medical information for the provider to consider while reviewing your medical history please feel free to reach out. (If this is a medical emergency, please call 911). Thank you for entrusting Nurx with your healthcare needs.

Thanks! -Anton

BP CHECK GENERAL

Thank you for using Nurx! Prior to completing your request, we need a new blood pressure check to ensure we provide you with an appropriate medication.

People who do not have their blood pressure checked prior to initiation of combined hormonal contraception (CHC) have higher odds of heart attack and stroke than people who have had their blood pressure checked. So, please know this is for your safety and not meant to be a barrier, and please treat it as such.

You can go to your local pharmacy and get your blood pressure checked for free. Once that is complete, please message back with your blood pressure reading and we will be happy to complete your request.

Thanks! -Anton

BP AND ID

Thank you for being a Nurx patient! Before we can write you a prescription we need a new blood pressure reading from you. You can go to a local pharmacy and get your blood pressure checked for free. Once that is complete, please message back with your blood pressure reading.

Also, your photo ID did not come through with your request, but we have to see a valid photo ID such as a driver's license, student ID, or passport before we can proceed with your request. Please log in to your Nurx account and upload your ID to your profile.

Thanks! -Anton

BP and INS

Also, we need the Rx numbers for your insurance plan - these numbers allow pharmacies to bill insurance for your medication. The Rx information we need may be on a specific pharmacy card that is separate from your medical insurance card. We need the following: (1) ID, (2) Rx BIN, (3) Rx PCN, and (4) Rx Grp. This information should be easy for you to access, but sometimes it requires a quick call to your insurance company. Please let us know if you are having trouble finding it, and we are happy to help you. Once you have this information, please upload a photo of the card to your Nurx profile or send it to us by replying to this message.

Thanks! -Anton

Minor

Thanks for your interest in Nurx! At this time, we are unable to serve Minors in your state, but we hope to be able to help in the future if the state changes its stance towards our services, or please reach out again when you are of the age your state requires to move forward with our service.

Thanks! -Anton

Can't Work

Thanks for using Nurx! At this time, we cannot work with your specific insurance plan. None of our partner pharmacies are contracted within your insurance network.

However, we do have a few options on how you can move forward with receiving a Nurx prescription:

You could pay out of pocket for it through Nurx. It would be about $15 per pack if you choose this option.
We could send your prescription to a local pharmacy that participates with your insurance. You would just need to provide us with the name, phone number, and address of the pharmacy that you'd like to use. If you have questions about the cost of the medication with your insurance, please confirm the copay with your insurance company directly.

We want you to be able to obtain your medication, and are happy to assist you. Please let us know how you would like to proceed?

Thanks! -Anton

Managed Care (medicaid,medicare)

Thank you for using Nurx! We want to provide you with the best possible care, and we understand that dealing with insurance can be complex. We have important information regarding your insurance coverage:

If you have Medicaid: Unfortunately, Nurx cannot work with Medicaid in your state at this time. None of our medical providers are set up within their network.

However, you still have the option to obtain your medication through Nurx by paying out of pocket. You can pay out-of-pocket for your medication (our prices are comparable to what you’ll find at most pharmacies and with the added convenience of delivery to your door). The cost for your medication starts at $15 per pack. We understand the importance of affordable options for your healthcare.

If you don't have Medicaid: We regret to inform you that we cannot work with your specific insurance plan. None of our partner pharmacies are contracted within your insurance network.

You have two options to consider:

Pay Out-of-Pocket: You can pay directly for your medication through Nurx, which starts at $15 per pack. This option provides the convenience of medication delivery to your door. Additionally, we accept FSA and HSA cards for payment.
Local Pharmacy: If you prefer, we can send your prescription to a local pharmacy of your choice. Please provide us with the pharmacy's name, phone number, and full address.

Our goal is to make sure you have the options you need to continue receiving the care you deserve. If you have questions or need further assistance, please don't hesitate to reach out.

Thanks! -Anton

Missing Ins Only

Thank you for using Nurx! You’re so close! But we cannot connect you with a provider until you send more insurance info. Could you please send us your RxBIN, RxPCN, RxGROUP, and ID today?

Thanks! -Anton

Multiple Address

Thank you for completing your renewal survey! Before we proceed with your renewal request, could you please confirm your shipping address together with the last 4 digits of card that you will be using?

Thanks! -Anton

Ready Renewal

Thank you for completing your renewal survey! A member of our medical team will be with you as soon as they've reviewed your updated health history. They can see when your prescription expires and will be renewing it before that date. If you are within one week of running out of medication, please send us a message with those concerns. If you have any questions or would like to add additional medical information for the provider to consider while reviewing your medical history please feel free to reach out. (If this is a medical emergency, please call 911). Thank you for entrusting Nurx with your healthcare needs.

Once our medical provider renews the prescription for you, your refills will continue to follow your current refill schedule. In the meantime, if there is anything else we should consider when reviewing your health profile, please let us know.

Thanks!

Anton

New Request

Hi, **** Since it has been some time since your original request, please make a new request for your medication at app.nurx.com/services. This additional step is required in order to safely renew your prescription and let our medical providers get an update on your health. If you have any questions or need any assistance, feel free to reach out to us.

Thanks! -Anton

Gender Confirmation ID= Female

Thank you so much for submitting your request!

Before we can proceed to the next step, we need to confirm your gender identity. Your Nurx profile shows the gender selected as male but the drivers license provided shows the gender as female.

Please let us know if you need assistance updating your Nurx profile or if you have any additional questions about getting started. We're here to help.

Thank you! -Anton

EC shipped OVN

Thank you for using Nurx! A member of our medical team will be in touch with you. If they have any further questions prior to prescribing, they may reach out for any additional information required. Once a medical provider approves your request, your order will automatically be sent to our partner pharmacy to process and ship.

If you’ve opted for overnight shipping and your order is processed before 1pm EST today, you will receive your order the next business day. We use UPS to ship overnight orders Monday-Friday, any orders processed after 1pm EST will ship the next day and will arrive at your door step the following business day. UPS Overnight Friday ships to MOST zip codes on Saturdays. If the order shipped out on Friday, it will will arrive Saturday or Monday. Please keep an eye on the tracking link and message us immediately if the order won't arrive Saturday. We can send to a local pharmacy to be fill if needed. Should you have any questions or need any assistance feel free to reach out to us.

EC Non urgent

Thank you for choosing Nurx for your healthcare needs! A member of our medical team will be in touch with you, with any questions or to confirm your prescription.

Once a medical provider approves your request, your order will be sent to our partner pharmacy to process and ship, and you should receive your medication about 3-5 days after it ships.

If you need your emergency contraceptive urgently, please let us know ASAP and we can provide additional assistance. Please be advised, while we do make every effort to respond to messages we receive within 24 hours, we do not offer a live chat service at this time. If ever needed, our phone line is available from 9 AM to 9 PM EST, Monday through Friday. We can be reached at 800-321-6879.

Thank you!

Ready Local ( EC, UTI , Vaginitis )

Thank you for submitting your request! A member of our medical team will be in touch with you once they’ve reviewed your health survey. If medication can be safely prescribed, the prescription will be sent to the pharmacy indicated on your request. If you haven’t done so already, please provide the full name, address, and zip code of your preferred pharmacy.

Your medical consultation fee covers the cost of the consultation with your Telehealth provider, not the cost of the medication. For this reason, we recommend you contact your pharmacy to ask about their medication costs ahead of your arrival. If you plan to use insurance, be sure to take your insurance card with you.

If your preferred pharmacy does not have the medication in stock, we recommend asking them to transfer the prescription to a nearby pharmacy that does. This is the most efficient way to ensure you get your medication.

If this is a mail-order pharmacy, you will need to follow up with the pharmacy directly about the status of your prescription shipments.

Please feel free to reach out if you have any other questions or concerns.

Thanks! -Anton

Male Request

I see in your health history that you indicated that your sex assigned at birth is male. Could you please tell me a little more about your request for contraception?

If this request is for medication for your partner, they will need to make their own account with Nurx to complete their request. However, if emergency contraception is desired, Plan B is also available over-the-counter (without a prescription) and may be purchased by anyone, regardless of their sex.

If you are looking for feminizing gender-affirming hormone therapy, unfortunately hormonal contraception is not a good substitute. Instead, we are happy to connect you to another provider who can help you access gender-affirming hormones.

Please let me know if you have any questions or concerns.

Thanks! -Anton

HERPES OOP REQUIRED - insurance not accepted

I appreciate you trusting Nurx with your healthcare. Unfortunately, it seems that we cannot work with your specific insurance plan. More restrictive plans like HMOs and in-network only plans will require you to go to a specific group of doctors for care if you want it to be covered. I know this can be really frustrating, but don’t worry - we can still help you. Nurx is dedicated to making everything as affordable as possible and can still take care of you if you’d like to switch to paying out of pocket instead. If you’re interested, I’d be happy to share more information about what it may cost you. If not and you’d like to go somewhere else, I understand and can make sure you get a refund.

Thank you! -Anton

Covered ID

I was reviewing your account and it seems that your photo ID didn’t upload to our system correctly. To ensure our medical team is treating the correct patient, we need validate the entire ID before we can take care of you.

Please upload an image of your photo ID in your account settings or directly through this chat. Make sure that it shows all four corners of the card and no information is covered. Once uploaded, let us know and we will get you connected with our wonderful medical team.

Thank you! -Anton

Herpes Ins Needed - no prescription

I was checking your account and it seems that we need some insurance information from you before I can connect you with a medical provider for your prescription.

For your prescription, we specifically need the Rx numbers for your insurance plan - your RxID and RxBIN. The Rx information we need may be on your medical card or on a specific pharmacy card that is separate from your medical insurance card.

Please upload a photo of the front and the back of your insurance card(s) in your account settings or here in this chat. This information should be easy for you to access, but sometimes it requires a quick call to your insurance company. Please let us know if you are having trouble finding it, and we are happy to help you. Once uploaded, please let us know and we will get you connected with our medical team.

Thank you! -Anton

Herpes Cash Costs - more info

To manage herpes, our medical providers recommend using a medication called Valacyclovir. All of our prescriptions are written to provide enough medication for you for 3 months. To manage individual outbreaks (oral or genital), it is $45 total. If you would like to have more pills to manage outbreaks for both an oral and genital infection, it is $60 total. If you are interested in taking this medication daily to prevent outbreaks, it is $75 total. Please let us know what you would like to do and if you have any questions, please don’t hesitate to ask.

Thank you! -Anton

HERPES_WELCOME ( info is complete )

Thank you for trusting Nurx. I just reviewed your account and everything looks great! Your herpes treatment request was just sent over to our medical team. One of our wonderful medical providers will be reviewing your health survey to ensure that this medication is a healthy choice for you.

One of our medical providers will send you a message within a few days to address your questions (If this is a medical emergency, please call 911). In the meantime, please visit our FAQ for more information about herpes and Nurx - https://www.nurx.com/herpes-treatment/.

Thank you! -Anton

STI NY NoKIts

Unfortunately, we are unable to send home test kits to our patients in New York. Currently, New York has legislation that doesn’t allow at-home collection and testing. We are working with our partners to make traction here and hope to be able to launch home testing to New York patients in the future.

If you have additional questions or want to learn more about STI testing– visit our STI information page at https://www.nurx.com/faq/category/sti-faqs/

Let us know if you have any questions.

Thanks, XXX

STI KIt Cost

The cash price for home STI testing depends on the test which you ordered. The Full Control kit is $220, the ‘Healthy V Kit’ is $190, and the ‘Basics Covered Kit’ is $150. We do accept insurance for lab testing as well – but your out of pocket expense will depend on whether Molecular Testing Labs is in-network with your insurance, and your specific plan’s coverage.

For those paying with insurance: Your check out cost will be $90. $75 to cover the initial cost of the STI lab test kit and shipping and processing plus our $15 medical consultation fee. Once your tests have been processed by our partner lab, they will bill your insurance. You may receive a bill directly from the lab for any out-of-pocket costs (in addition to the above fees) including copays and deductibles associated with your plan. Your out of pocket cost also depends on whether your insurance plan is in-network or out of network with the lab (Molecular Testing Labs).

To find out whether your insurance is in-network, and what your potential out of pocket costs could be, please check out our FAQ here: https://www.nurx.com/faq/what-insurance-plans-are-in-network-with-molecular-testing-labs/ and https://www.nurx.com/faq/how-much-do-the-nurx-home-sti-test-kits-cost/

Thanks! -Anton

STI Need INs - if the insurance is prescription

Thank you for using Nurx! We need some insurance information from you before we can process your request We will need your medical insurance card with the following information:

Plan name
Member ID
Group # Please upload a photo of the front and the back of your medical insurance card in your account settings or here in this chat. This information should be easy for you to access, but sometimes it requires a quick call to your insurance company. Please let us know if you are having trouble finding it, and we are happy to help you. Once uploaded, please let us know and we will move forward!

Thanks!

(STI OOP Required)* - insurance not acceptable

Thank you for using Nurx! Unfortunately, we are not able to work with your insurance at this time. They require that any covered lab tests are ordered by an “in-network” provider, which ours are not. Of course, you can still use Nurx but you would have to pay out of pocket for your Home STI Testing Kit. The Full Control costs $220 out of pocket, the ‘Healthy V Kit’ costs $190 out of pocket, and the ‘Basics Covered Kit’ costs $150 out of pocket.

If you’d like to move forward with one of these testing kits out of pocket, please submit a new request without your insurance by following this link: https://www.nurx.com/sti-testing/. We will be more than happy to refund the initial cost of the testing kit you’ve requested using your insurance. Let us know how you’d like to proceed.

Thanks!

STI INSURANCE TO CASH -

If you'd like to pay without insurance, the cash price for home STI testing depends on the test which you ordered. The Full Control kit is $220, the ‘Healthy V Kit’ is $190, and the ‘Basics Covered Kit’ is $150.

Is it also okay to charge your card on file the remaining balance on the kit (you already paid $75 towards the cost, the $15 medical consultation fee is separate)? Let us know at your convenience.

Thanks! -Anton

STI Shipping Request - Addresses patient have multiple add.

We're so excited you've decided to become a Nurx patient for our STI service line! Before we can proceed with your request we need to clarify a few things. It appears you have multiple shipping addresses on your Nurx profile, to ensure we're shipping your orders safely and as quickly as possible, we need to confirm your active address and remove the others.

Can you confirm your active shipping address? Should you have any questions or need any assistance, feel free to reach out to us.

Thank you! -Anton

HPV_NEED_INS (- no prescription or medical insurance)

Thank you for using Nurx! It looks like you would like to use insurance for your Home HPV Screening Test, but your insurance upload did not come through. Please upload a photo of the front and the back of your medical insurance card in your account settings or here in this chat. Once uploaded, please let us know and we will move forward!

Thanks -Anton

HPV_NOT_MED (-only prescription , no medical )

Thank you for using Nurx! It looks like you would like to use insurance for your Home HPV Screening Test, but the photo you uploaded only contains prescription insurance information. We need your medical insurance information, which will be on a separate card. Please upload a photo of the front and the back of your medical insurance card in your account settings or here in this chat. Once uploaded, please let us know and we will move forward!

Thanks! -Anton

HPV_OOP_REQUIRED (if insurance is not accepted)

Thanks! -Anton

MENTAL HEALTH OOP REQ (insurance plan that we do not accept)

I appreciate you trusting Nurx with your healthcare. Unfortunately, it seems that we cannot work with your specific insurance plan. More restrictive plans like HMOs and in-network only plans will require you to go to a specific group of doctors for care if you want it to be covered. I know this can be really frustrating, but don’t worry - we can still help you. Nurx is dedicated to making everything as affordable as possible and can still take care of you if you’d like to switch to paying out-of-pocket instead. You can view the list of medications and prices at this link https://www.nurx.com/mental-health/

If not and you’d like to go somewhere else, I understand and can make sure you get a refund for the medical consultation.

Thanks! -Anton

MENTAL HEALTH READY REQUEST (ready req)

Thank you for using Nurx! A member of our medical team will typically respond in a few days with any questions they have or let you know the mental health medication treatment plan they recommend for you. If this is a medical emergency, please call 911.

Please also let us know the name, full address including zip code of the closest pharmacy to you. While we don’t anticipate any reason to have to send it there, we would like to be prepared in case there are any shipping delays or hold ups.

Our medical provider will send you a treatment plan or any questions they still have for you after they review your medical intake assessment. We ask that you respond back to that message as soon as possible to prevent any delays in care. At that point, you will receive a shipping notification and your medication will arrive within a few days to the address we have on file. As a reminder, Nurx’s Mental Health Treatment is $69/month + the cost of each medication you’re receiving ($25/month per med out-of-pocket, or $0-10 per med depending on your insurance copay).

We do not offer a live chat service but we do make every effort to respond to messages we receive within 24 hours. You can always give us a call at 800-321-6879. Our phone line is available from 9 AM to 9 PM EST, Monday through Friday.

Thank you! -Anton

MIGRAINE INS NEEDED- no prescription

I was checking your account and it seems that we need some insurance information from you before I can connect you with a medical provider for your prescription.

Thank you! -Anton

MIGRAINE OOP REQUIRED- no insurance

Thank you! -Anton

Migraine (New Request) - request more than 6 mo

Since it has been some time since your original request, please make a new request for your medication at app.nurx.com/services. This additional step is required in order to safely renew your prescription and let our medical providers get an update on your health. If you have any questions or need any assistance, feel free to reach out to us.

Thanks!

MIGRAINE CASH COST

To manage your headaches/migraines, our medical providers recommend using a medication called XXYYZZ. All of our prescriptions are written to provide enough medication for you for 3 months. The cost of your medication is $###. Please let us know what you would like to do and if you have any questions, please don’t hesitate to ask.

Thank you! -Anton

MIGRAINE SUBMIT NEW REQ ( error vid )

Thank you for choosing Nurx for your healthcare needs! We received your Migraine request; however, we noticed an error with the video submission of your request. For us to move forward and get you to a medical provider as quickly as possible, please submit a new Migraine request. Also, no need to worry you will not be charged to resubmit your request.

If you have any questions or need any assistance feel free to reach out to us, I have the link to the new Migraine request here: https://app.nurx.com/request/start/jurisdiction/confirm

Thanks! -Anton

MISSING PHOTO ( melasma, acne , anti aging )

I was reviewing your account and it seems that some of the photos of your affected area are missing or didn’t upload to our system correctly. To ensure our medical team is treating the correct patient, we need 3 photos of your affected areas before we can take care of you. Please upload an three (3)image of your affected areas in your account settings or directly through this chat. Once uploaded, let us know and we will get you connected with our wonderful medical team.

Thanks! -Anton

Ready Renewal Local ( Local Pharmacy )

Thank you for renewing with Nurx. We noticed that your previous prescription was sent to your local pharmacy. If our provider determines a prescription will be appropriate after they review you, our partner pharmacies might be able to send your medication conveniently and directly to your address. Would you like for us to try to send future medications for this service line to your shipping address on file?

If we do not receive a response from you, we will send your prescription to the local pharmacy on your file. For our patients using insurance, please also note that if your medications were previously rejected due to insurance reasons or required fulfillment at a specific pharmacy, your medication may not be covered by our pharmacy.

Thanks! -Anton

ID State Mix/Match

Hi *****,

Welcome, we are excited that you have chose Nurx for your healthcare needs! Before I can get you to a provider I have a question about your account. I noticed that the state in your shipping address does not match the state on your ID. To ensure I get you to the right provider please confirm the state in which you currently reside and clarify why the states are different?

Thanks, -Anton

MInor school ID

Welcome, we are excited that you have chose Nurx for your healthcare needs! Before I can get you to a provider I need a bit more information regarding your identification. In order to use your school ID you will also need to upload an image of your birth certificate so that we can confirm your age. Please upload a new ID image with your school ID and birth certificate in the same image. (note the full school ID and birth certificate should be visible in the image)

If you do not have a birth certificate you can also use a government issued ID that is not expired such as a:

State ID Drivers License / Permit (must have your name, photo, and date of birth listed) Passport Citizenship Card

Once we receive this information a provider will be with you shortly. If you have any questions feel free to reach out.

Thanks, -Anton

Blurry ins

Thank you for using Nurx! The Insurance Card you submitted is not clear on our end. Please upload a clear image of your Insurance Card on your Nurx profile.

Thank you, -Anton

Kaiser

Thank you for using Nurx! Unfortunately, Nurx cannot work with Kaiser Permanente insurance at this time. None of our medical providers are set up with their network. Of course, you can still use Nurx but you would have to pay out of pocket for your prescription. We understand if you want to stick with your usual pharmacy/physician to get the most affordable option you can, but let us know if you'd like to go forward with paying for your prescription out of pocket. You can also message us back here with any questions!

Thanks, -Anton

MISSING Id AND Ins

Thank you for using Nurx! As part of our standard verification process, we've noticed that both your photo ID and insurance information are currently missing.

Photo ID: Please upload a current, valid photo ID, such as a driver's license, passport, or school ID. You can easily do this in your account settings or by sending it directly through this chat.

Insurance Information: We also need your insurance information, including your RxID and RxBIN. These details might be on your health insurance card or a separate pharmacy card. Please upload photos of the front and back of your insurance card(s) and your photo ID.

This information is crucial to ensure you receive the best care possible. If you encounter any difficulties finding these details, don't hesitate to reach out to us. We're here to assist you.

Thank you, -Anton

(EC OOP Required)*

I hope all is well.

Unfortunately, we cannot work with your specific insurance plan.

Luckily, you can still get your medication through Nurx. You can pay out-of-pocket for your medication (our prices are comparable to what you’ll find at most pharmacies and with the added convenience of delivery to your door). We accept FSA and HSA cards. The price for your medication is [$XX].

Altneratively, we could send your prescription to a local pharmacy. You'd need to share the pharmacy's name, phone number, and full address.

We're happy to answer any questions you may have. How would you like to proceed?

Thanks, -Anton

(Male Request NON-BC)* - vaginitis

Thank you for confirming! Unfortunately, at this time, we cannot prescribe treatment for this condition for individuals who were assigned male sex at birth due to complexity. Your account has been refunded and will reflect on your bank statement within 7 business days. We apologize for the inconvenience.

Thank you! -Antton

Vaginitis ( ins not accepted ) - urgent email shared inbox

Thank you for submitting a request for Vaginitis treatment. Please note that if your provider recommends labs, and you'd like to move forward with the completing them, you will need to pay out of pocket since your insurance is out of network.

Unfortunately, we are not able to work with your insurance at this time. They require that any covered lab tests are ordered by an “in-network” provider, which ours are not. Of course, you can still use Nurx but you would have to pay out of pocket for your Vaginitis Treatment. The ‘Healthy V Kit’ costs $190 out of pocket.

Please let us know how you wish to proceed.

Thank you, -Anton

Template: Patients Submitting Temporary IDs Only (MS and CCA)

Hi *****,

Welcome, we are excited that you have chosen Nurx for your healthcare needs! Before I can get you to a provider I need a bit more information regarding your identification. In order to use your temporary ID you will also need to upload an image of your expired ID so that we can confirm your age. Please upload a new ID image with your temporary ID and expired ID in the same image. (note the full temporary ID and expired ID should be visible in the image and update your account promptly with the new ID once received.)

Once we receive this information a provider will be with you shortly. If you have any questions feel free to reach out.

Thank you! -Anton

Herpes Renewal

Thank you for completing your renewal survey! I just reviewed your account and everything looks great! Your herpes treatment request was just sent over to our medical team. One of our wonderful medical providers will be reviewing your health survey to ensure that this medication is a healthy choice for you.

Thanks! -Anton

Active Sub with Add on

I hope you are doing well today! Upon checking your account, I can see that you have a new request for Birth Control.

However, you still have an existing/active subscription with us for XXX that will expire on XXXX. Do you have a New health diagnosis or any recent changes to medications you take? Do you want us to process a refill in your existing subscription now? Or are you trying to change your medication? Please let us know.

However, if you're still interested with our Emergency Contraceptives, please make a new request using this link below:

https://www.nurx.com/emergencycontraception/

Please let us know how we can further assist you.

Thanks! -Anton

(Renewal Name Discrepancy)

Thank you for completing your renewal survey! Your renewal for treatment is ON HOLD because the name on your Nurx profile and the name listed on your ID do not match. Could you please confirm your first and last name?

Thanks, -Anton

(Renewal Multiple Shipping)

Thank you for completing your renewal survey. Before we proceed with the renewal of your subscription, we need to clarify a few things. It appears you have multiple shipping addresses on your Nurx profile, to ensure we're shipping your orders safely and as quickly as possible, we need to confirm your active address and remove the others.

Can you confirm your active shipping address? Should you have any questions or need any assistance, feel free to reach out to us.

Thanks, -Anton

Bp renewal

Thank you for completing your renewal survey! Prior to completing your request, we need a new blood pressure check to ensure we provide you with an appropriate medication.

Thanks! -Anton

Renewal Name Discrepancy

Thank you for completing your renewal survey! Your request for treatment is ON HOLD because the name on your Nurx profile and the name listed on your ID do not match. Could you please confirm your first and last name?

Thanks,

-Anton

ACTIVE SUB WITH ELLA ADD ON

I hope you are doing well today! Upon checking your account, I can see that you have a new request for Birth Control.

However, if you're still interested with our Emergency Contraceptives, please make a new request using this link below:

https://www.nurx.com/emergencycontraception/

Please let us know how we can further assist you.

Thanks!

Cropped ID

Thank you for using Nurx!

Your request is ON HOLD because your photo ID has been cropped. We need a full image of your valid photo ID such as a driver's license, state ID, or passport before we can proceed with your care. Please upload an image of a photo ID in your account settings or send it directly through this chat.

Thank you! Anton

Vaginitis OOP

Thank you for submitting a request for Vaginitis treatment. Unfortunately, we are not able to work with your insurance at this time. Please note that if your provider recommends labs, and you'd like to move forward with the completing them, you will need to pay out of pocket since your insurance is out of network.

They require that any covered lab tests are ordered by an “in-network” provider, which ours are not. Of course, you can still use Nurx but you would have to pay out of pocket for your Vaginitis Treatment. The ‘Healthy V Kit’ costs $190 out of pocket.

Please let us know how you wish to proceed.

Thanks

LINK INFO

Please use this unique link to upload the requested file: https://dashboard.nurx.com/dashboard/media-request/nurx_dermatology?type=NURX_CONSULTATION_PHOTOS

Please use this unique link to upload the requested file: https://dashboard.nurx.com/dashboard/media-request/nurx_sexual_health?type=NURX_CONSULTATION_PHOTOS

MEDICAL INS. UP

Thank you for uploading your ___ insurance. However, we already have this copy of insurance on file and this is actually your medical card. We specifically need your prescription card. For your prescription, we specifically need the Rx numbers for your insurance plan - your RxBIN, RxPCN, RxGRP, and ID. The Rx information we need may be on your medical card or on a specific pharmacy card that is separate from your medical insurance card. If you do not have this card yet, you can contact your insurance company to ask for these numbers and upload a picture of the numbers instead. You also have the option to pay out of pocket. Please let us know if you have any questions!

Thanks,

MEDICAL Ins

Thanks for reaching out to us.

The photo you uploaded is actually your medical insurance card. We need your pharmacy insurance information, which should have the numbers RxBIN, RxPCN, RxGROUP, and ID on it. This may be on another card that you or the primary plan holder has. Let us know once you retrieve that card or information. We will need you to upload the card to your account or if you do not have a card yet, you can upload a picture of the numbers instead!

Thanks!