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MYHR ACCOUNT: 2025010970 Josh.09813539901

L-BAR ACCOUNT: mailto:spi-jjuvi@1800flowers.com Password: Inspiro@2025!

Meeting ID: 465 909 905 180 3 Passcode: eT9A66vb

DYNAMIC KNOWLEDGE BASE: https://18fservicecenter.crm.dynamics.com/

Shiela Juvilla 807 Godbold street, Marion, South Carolina 29571

RESOLUTIONS: KA-03310

STREET ADDRESS:

445 22nd Street. Apartment C Richmond, California 94801 705 North-East Washington Street, Spring Hill,  Kansas 66083 7512 White Stone Drive Lincoln, Northeast 68506 4225 West Dickman road Apartment 3A, Battle Creek Michigan 49037 495 Jimtown Road, Lafayette Tennessee 37083 46718 Izee Paulina Lane, Canyon City, Organ 97820 3400 walnut Avenue Southwest, Birmingham, Albania 35211 861 Catherine Avenue Daytona Beach, Florida 32117 807 Godbold street, Marion, South Carolina 29571 502 Maple street, Pella, Iowa 50219 305 College street, Auburn, Albania 86830 101 Riverbed Drive Greenville, South Carolina 29605

OPENING SPILLS:

"Thank you for calling (BRAND NAME), My name is Josh,  May I help you with an order?"

CLARIFY THE REASON FOR THE CALL:

"Sure! I would be more than happy to assist you in placing an order."

"Okay... Before we start, May I Have your phone number plss?"

"May I have your first and last name, please?"

• NAME: "and your street address please?"
• STREET ADDRESS:

"To verify your information, Please correct me if I'm wrong, your name is..... and your street address is...."

"Alright, Thank you for providing that information!"

 ----------------------------------------------------------------------------------------------------------- EMAIL:

IF NO EMAIL: "So for your email address, may I add an email address to your account in order for us to send you an emailed confirmation?"

• EMAIL:

RECIPIENT:

"Alright _____, Are u  ordering for yourself? or are you ordering for your special love ones?"

"Wonderful! (EMPATHY STATEMENT IF EVER) May I have the phone number of your _______, please?"

"Thank you. May I have the name of the recipient, please?"

• RECIPIENT NAME: "and their street address plss?"
• ADDRESS OF THE RECIPIENT:

"Alright, Thank you_________"

ORIGINAL ITEM:

"May I have the first item number, please..... Thankyou

• ITEM NAME:
• PRICE:

"For a while, please give me a couple of minute to search your item number..... Wow Great choice! That is our (Item name) for (Price)."

SALES OFFERS:

"I appreciate your first order, I would love if you order one of our ________,  that would be a very great complimentary for your first item. Do you want this for your add ons?"

VERIFY FINAL ITEM & ARRIVAL:

"Just to verify everything, the item is (item name) for (price). This item will arrive by (Arrival date). Would that be okay for you?"

GREETINGS:

" Just for the additional, would you like me to enclose one of our personalized greeting cards for only $4.99, or would you prefer the complementary  greetings on the shipping label?"

"How would you like the message and signature to read?"

• MESSAGE:

"Just to verify the message, please correct me if I'm wrong. Your message is [MESSAGE]

NEXT RECIPIENT:

"May I have the telephone number of the next recipient, if there's any, please?" NUMBER OF NEXT RECPIENT:

"Got it!"

VERIFY IF DONE ORDERING:

"Are you done ordering today or are you ordering for someone else today?"

TELEPHONE SPECIAL: READ THE SCREEN

PASSPORT OFFER: READ THE SCREEEEN!

PAYMENT:

" Were almost there! Just for your payment, Your order total is $

"May I have your credit card number please?

• CREDIT CARD NUMBER:

"and the CVV of your card, please?

• SECURITY CODE:1123

"And the expiration date please?"

• EXPIRATION DATE:

"Just to confirm your credit card number, is it [CREDIT CARD NUMBER]. and your CVV [CVV CODE]....

CLOSING VERBIAGE: "Finally, Is there anything else I can help you with today?"

"Wonderful! Thank you for shopping with Harry and David, its my pleasure to have you today. Have a great day ahead!"