SALES 
Opening Spiel: 
Thank you for calling 1-800Flowers.com, this is Ann. How may I help you? 
 
Birthday 
Happy birthday! Thank you for choosing us to help make that celebration extra special. 
Mother’s Day 
We know how much mom means to you, and we’re honored to help you show it. 
Congratualitions 
It’s so kind of you to cheer on your friend—we’re delighted to help you send this gift! 
Funeral 
Please accept our sympathies during this difficult time. We are here to help you with the utmost care.  
 
To better assist you, may I have your first and last name please? 
 
Thank you, Name) and your phone number and zip code please? 
 
May I also have the first and last name of the recipient, please? 
 
Alright, to check availability may I have the recipient’s zip code please? 
 
Thank you for that information (Name). Just to confirm, your name is, phone number is, and zip code is, the recipient’s name is, and lastly her/his zip code is -- 
 
Thank you for that confirmation. May I also ask if you have a product code or product in mind? (If none, I can suggest the best arrangement for you.) 
 
Thank you for that information (Name). Would you mind if I put you on hold for 1–2 minutes while I check that arrangement for you? 
 
Product Suggestion 
Thank you for your patience. I have successfully managed to find the best product in the system and it’s [Product name] in the sizes of [small, medium, large, and extra-large]. How does that sound? 
Add-ons Suggestion 
Would you also love to have add-ons to complete the set? We have Mylar Balloons for only $5.99 / Chocolates for only $14.99 / Candy Plush Bear for only $19.99. This is a perfect touch to your order! 
 
 
Perfect! May I have the delivery address, please? 
 
Alright (Name). If you don’t mind, may I put you on hold for 1-2 minutes so that I can process it here in my end?