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Sales Event Code: P171_INFOCOM SALES AGENT: P09012020

C- Request relocation for non simul A- Issued SO disconnect|MARK LOUIE NAMOL DOSEJO|09163172599|SLA within 5 working days|New Address: 10 Freno subdivision Barangay san jose,San pablo, Tacurong City, Sultan Kudarat, 9,800.

Thank you for agreeing to the terms and conditions for your relocation request. Your service order number is 306336809004 and we will have it completed within 5 working days.

For future requests, you may visithttps://pldthome.com/aftersales-support.

Thank you for choosing PLDT Home.

Sincerely, Cha

We acknowledge your concern.

Please be informed that your request for relocation is still on-process. Here is the service order number 292834906004 for your reference. Keep your lines open for updates.

You can also visit our Support Page on the PLDT Home website: pldthome.com/support. Select from the topics and get help for your aftersales inquiries.

Thank you.

Cha PLDT Home

We are glad to assist you with your concern.

For proper verification, may we know what type of process you used for your request for transfer of your services. You may refer to the process below:

Simultaneous Transfer - The service and billing continuous while relocation is being processed.

Non-Simultaneous Transfer - The service and billing will be placed on hold while relocation is being processed.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

We will wait for your immediate response. Thank you.

Cha PLDT Home

We apologize for the inconvenience.

Upon checking your new address is under blacklisted area. For us to proceed to your request for relocation kindly provide authorize contract of lease (if rented) or deed of sale (if owned) for proper handling.

We will wait for your reply. Thank you.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

Cha PLDT Home

We can assist you with your relocation request. Upon checking your provided subdivision name " Aquino Street" is not found. Kindly provide your proper street name for creation of circuit ID and checking facilities.

We will wait your immediate response. Thank you.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

Cha PLDT Home

We apologize for the late response and for the confusion. We definitely understand the urgency of your concern.

Please be advised that the new address that you provided to us was found incomplete. To proceed with your request, we will be needing the complete details of your new address which includes your house number, block number, lot number, building name and floor number(if residing in a condominium or an apartment), phase number, street name, name of the barangay, city and the prominent area near the location if it has one. You may also provide any proof of billing that you are receiving at your new address.

We will wait for your reply. Thank you.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

Cha PLDT Home

We received your request to cancel the request for relocation since you did not apply/not interested with this request. If you change your mind, you may reach us through Twitter @PLDT_Cares or on our PLDT Home Facebook Page or call Hotline via 171 and press the option corresponding to your request or email us through care@pldt.com.ph.

Thank you.

Cha PLDT Home

We apologize for the delayed response and we acknowledge your concern.

We have processed the transfer of your service and it was already completed on September 21, 2023.

Please let us know if you need further help.

You can also visit our Support Page on the PLDT Home website: pldthome.com/support. Select from the topics and get help for your aftersales inquiries.

Thank you.

Cha PLDT Home

We apologized for the inconvenience.

Upon checking, your relocation was already subject for cancellation due to no port available on your area kindly re-apply to us for 1-2 months.

You can also visit our Support Page on the PLDT Home website: pldthome.com/support. Select from the topics and get help for your aftersales inquiries.

Thank you for your patience.

Cha PLDT Home

We apologized for the inconvenience.

Upon checking, your relocation was already subject for cancellation due to no available facilities on your area kindly re-apply to us for 1-2 months.

You can also visit our Support Page on the PLDT Home website: pldthome.com/support. Select from the topics and get help for your aftersales inquiries.

Thank you for your patience.

Cha PLDT Home

RELOCATION REQUEST WITH OB CHOOSE NON SIMUL

We have received your request for relocation. To proceed, please settle the remaining balance of Php 1,002.31. Once settled, please send us the payment proof for validation.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

For your safety and convenience, you can pay your bills through Paybox, Maya, Lazada, Shopee, GCash, or PayExpress for the faster posting of payments. Visit pldthome.com/paymentcenters to learn more.

Let us know if you need further help. Thank you.

Cha PLDT Home

Thank you for reaching out to us.

May we verify if your new address is located at LIONS PARK RESIDENCES? If yes, we will coordinate your concern to our support team to check the available PLDT facilities in your new address. Once available, we will create a service order.

We will wait your immediate response. Thank you.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

Cha PLDT Home

Thank you for your email! We're here to help you with your relocation request and make the process as smooth as possible. Here are the options for the transfer of service.

Non-simultaneous transfer:

• The service and billing will be placed on hold while relocation is being processed • The transfer process will take 5 working days once the service order has been issued • Pre-termination fee in case of disconnection or downgrade within the lock-in period • Bring your telephone unit and modem to the new address • The service will be reconnected once completed • Pro-rated or partial monthly service fee from the date of activation/deactivation until the end of the billing cycle • No refresh contract • Retain landline number (if same area) • NCOL (Notarized Contract of Lease) or Deed of Sale if an address is blacklisted

Simultaneous transfer:

• Continuous service and billing while relocation is being processed • The transfer process will take 5 working days once the service order has been issued • Please bring your telephone and modem to the new location • No refresh contract • Pro-rated or partial monthly service fee from the date of activation/deactivation until the end of the billing cycle • Retain landline number (if same area) • NCOL (Notarized Contract of Lease) or Deed of Sale if an address is blacklisted

Let us know what kind of transfer you prefer. We will process your request once you agree to the terms and conditions.

Thank you.

Cha PLDT Home

We apologize for the delayed response and we acknowledge your concern.

We have received your relocation request. Your service order number is 306211590004 and we will have it completed within 5 working days.

For future requests, you may visithttps://pldthome.com/aftersales-support.

Thank you for choosing PLDT Home.

Cha PLDT Home

We understand that you came up with this decision.

We can process your request for termination. However, there's a bill that needs settlement amounting to Php 1,699.00 of your outstanding balance plus the pre-termination fee, which is 3x your monthly service fee amounting to Php 5,097.00 since it's still under contract until May 3, 2024. Once settled, kindly send us proof of payment and any other required documents. Kindly provide the following below:

• Letter of request • A valid ID of the account holder

Once we receive the proof of payment and required documents, we will process your request for termination, which will take 7 days upon issuance of the service order.

You can also follow up on your disconnection request by sending us a message through PLDT Home messenger. Click Get Started or type Menu. Accept the Terms & Conditions and Privacy Notice. Please be ready with your Account Number and Telephone Number. Then from the main menu, click Follow Up and select Disconnection.

Let us know if you need further help. Thank you.

Cha PLDT Home

CASE# 37893707 ACCOUNT# 297838954 SR# 2263910116

New Address: 23 B Mabini street,Galas, Quezon City, NCR, 4th district, 1,113

Landmark: Near Our lady of sacred heart school

Endorse to TL for cancellation of SO: 291898860004 for NONSIMUL relocation/subs request for termination due to long process of request.

Billing Name :JANNE CERVANTES CANTOS Billing Account : 0337439500

Thank you,

OCTOBER 7, 2023

OCTOBER 8, 2023

39587773 39584807

C- Request relocation for non-simul A- Issued SO connect|MONICA ALEXI CASTILLO FORTUNO|09399349847|SLA within 5 working days|New Address: 23 KW.H. Taft Residences Taft Avenue, Barangay 728, Manila, NCR, City of Manila, 1st District, 1,004.

We have received your request for relocation, for us to process your request for relocation, kindly settle immediately your past due balance of Php 3,233.40. You may send us back your proof of payment so we can immediately process your request.

If you wish to request for relocation, you may visit our website www.pldthome.com/support and select Aftersales Request then choose Request for Relocation.

For your safety and convenience, you can pay your bills through Paybox, Maya, Lazada, Shopee, GCash, or PayExpress for faster posting of payment. Visit pldthome.com/paymentcenters to learn more.

We will wait for your reply. Thank you.

Cha PLDT Home

We have received your relocation request. Your service order number is 305037386004 and we will have it completed within 5 business days. Also, we already made a follow up report regarding on the completion of your request to our support team, kindly keep your lines open for updates and feedback.

HI TL's

Follow-up Relocation / Repush SO for non simul

Case# 39569616

Account Number: 0351307293 Account Name: CRISTINE CALUZA ORTIZ PID: 305037386004 CSO: RBGPSY2023092894788 Workgroup: SYSTEM

Attribute 'TASK REMARKS' has been updated from '' to 'MAKATI AREA NOT AOR'

New Service Address: JL Bldg, Unit C06, Cor. M.Dela Cruz, Conchita St. Pasay City.

Landmark: Near Master Chef

Thank you.