PAYMENT OVER THE STORE

Oh my. Looks like there might be a confusion on how these works.

Usually, when orders are Onhold we just need to update the payment method attached on the order itself.

Did you perhaps pay the $161 by cash on that same store? We need to get all the details we needed so we can resolve this, Yanet

I gotcha and definitely! They can provide a proof of payment to see if the transaction is completed, Yanet.

If you want , we can try and re-validate the card on our end as well. Looking here on the last update ( 10/1/2023) , the order is onhold since the card used doesn't have the sufficient balance. Would you like me to re-validate the card on our end before going to store for the receipt?