I am very sorry to hear that your item arrived spoiled to you, I completely understand your frustration, I understand how very disappointing that the item you received was far from your expectation, This is far from the experience we want our customers to have. Since you have me on the line today i'll be more than happy to assist you today.

Thank you for reaching out your concern to us about the package that arrived to you, I sincerely apologize and humbly asking for your forgiveness that the Royal Riviera Pears you have received was rotten, Since you have me on the line I'll be more than happy to make things right for you because we in Harry & David we treat customers as royalty and we value your business with us, I will make sure that I will provide the best options to staisfy your expectations.

Thank you for reaching out your concern to us about the package that arrived to you, I sincerely apologize and humbly asking for your forgiveness that the Royal Riviera Pears you have received arrived late for your Father's Birthday, Since you have me on the line I'll be more than happy to make things right for you because we in Harry & David we treat customers as royalty and we value your business with us, I will make sure that I will provide the best options to staisfy your expectations.