OPENING SPIEL

18 FLOWERS Hello, Thank you for contacting 1-800-Flowers.com. My name is Heart, and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.

SHARIS BERRIES Hello, Thank you for contacting Shari's Berries. My name is Heart, and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.

18 BASKET'S Hello, Thank you for contacting 1-800-Baskets.com. My name is Heart, and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.

FRUIT BOUQUET Hello, Welcome to Fruit Bouquets by 1-800-Flowers.com. My name is Heart, and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.

SIMPLY CHOCOLATE Hello, Thank you for contacting Simply Chocolate. My name is Heart, and I will be happy to assist you. Please give me 1-2 minutes to review your chat with the virtual assistant.

CHERYL'S COOKIES Hello, Thank you for contacting Cheryl's. My name is Heart, and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.

THE POPCORN FACTORY Hello, Thank you for contacting The Popcorn Factory. My name is Heart, and I will be happy to assist you. Please give me a moment to review your chat with the virtual assistant.

CELEBRATION PASSPORT Hi, Thank you for contacting Celebrations Passport®. My name is Heart, and I’m a Passport Specialist. To best assist you, please give me 1-2 minutes to review your chat with the virtual assistant.

CLOSING SPIEL I hope you are extremely satisfied with the service that I provided today. At the end of this chat, you will receive a survey link asking you to rate your experience with me, and your experience with 1-800Flowers.com. Please click the link you'll find at the bottom of this window when our chat ends. Thank you for chatting with 1-800Flowers.com and have a good day! If you need further assistance please feel free to reach out again.

WITHOUHT CHAT BOT Hello, Thank you for contacting 1-800-Flowers.com. My name is Heart, and I will be happy to assist you. How may I help you with your order today?

DON'T YOU SEE MY CHAT HISTORY I apologize for any inconvenience, but I am only able to view a limited portion of your conversation with our chatbot. If you could kindly provide additional context or details, I will be better equipped to assist you.

CAN'T VIEW IMAGE I apologize for the inconvenience, but I am unable to view any images sent on my end. Could you please provide the information in text format here in the chat? Thank you for your understanding.

REDELIVERY TEMPLATE Thank you so much for patiently waiting. I'm happy to confirm that I have successfully processed your redelivery with the new order number ___. You will receive an email confirmation within 24 hours detailing this new order. Is there anything else I can help you with regarding this resolved order today?

REDELIVERY WITH $15SP TEMPLATE Thank you so much for patiently waiting. I'm happy to confirm that I have successfully processed your redelivery with the new order number ___. You will receive an email confirmation within 24 hours detailing this new order, and as a further apology, we will also be sending a $15 saving pass directly to your email address. Is there anything else I can help you with regarding this resolved order today?

REFUND AND REDELIVERY WITH $15SP TEMPLATE Thank you so much for patiently waiting. I'm happy to confirm that I have successfully processed your redelivery with the new order number _ and I'm happy to confirm that I have successfully processed your refund amounting $_. You will receive an email confirmation within 24 hours detailing this refund, we will also be sending a $15 saving pass directly to your email address as an apology for this inconvenience. Is there anything else I can help you with regarding this resolved order today?

REFUND TEMPLATE Thank you so much for patiently waiting. I'm happy to confirm that I have successfully processed your refund amounting $___. You will receive an email confirmation within 24 hours detailing this refund. Is there anything else I can help you with regarding this resolved order today?

REFUND AND $15SP TEMPLATE Thank you so much for patiently waiting. I'm happy to confirm that I have successfully processed your refund amounting $___. You will receive an email confirmation within 24 hours detailing this refund, and as a further apology, we will also be sending a $15 saving pass directly to your email address. Is there anything else I can help you with regarding this resolved order today?